Regional Operations Manager

5 months ago

Cape Town, South Africa Rory Mackie & Associates Full time

**Overview**:
Our client, a leading Quick Service Restaurant business is seeking a Regional Operations Manager. In this role, you will be responsible for the optimal performance of our client's restaurants. This includes overall accountability for sales and operational activities and profitability, including the development and execution of strategies designed to achieve guest experience excellence, sales targets, people capability and the attainment of profitability goals, as outlined in KPI’s and the balance scorecard. The Operations Manager will partner with respective HRBP’s responsible for designated restaurants and will be expected to motivate and develop area management and restaurant staff to realise business and individual goals and objectives.

**Responsibilities**:

- To promote the Company’s mission, goals and code of conduct and act as a role model for the advancement thereof
- Deliver Regional Plan and Budget designed to meet company’s Annual Operating Plan targets
- Specifically recommend sales and growth targets by restaurant
- Manage approved Plan and Budget
- Develop and implement action plans to ensure continued progress in all elements of People Development, Compliance, Customer Experience, Restaurant Excellence and Sales & Profit Growth, as well as Innovation, Leadership and Continuous Improvement
- Evaluate performance of designated Area Coach and Restaurant Management against established Balanced Scorecard targets (people, customer, sales, profit)
- Oversee the implementation of corrective action activities and continuous improvement
- Implement company programmes and communicate company strategies and objectives clearly and effectively to Area Coaches and restaurant management in line with programs developed by Finance & Planning, People & Culture, Operations & Marketing, Development and BI & Digital Team. This includes planning and directing changes with regards to staffing and reporting relationships
- Ensure that company assets, facilities and equipment are managed efficiently, maintained properly and operated cost effectively
- Promote Diversity Growth Model, Goals and Values and act as a role model for the advancement of How We Win Together, Customer Management and KFCs "One System"
- Maximise sales opportunities and market development activities. This includes identifying and analysing trends/economic data to forecast business impact or opportunities
- Ensure OHS compliance and reporting of any criminal activity, property loss and or damage and take appropriate action as and when required
- Partnership expectation: creation of a platform for positive partnerships with all teams
- Regular deliberate and non-deliberate functional and non-functional interaction with peers and critical role players in the group
- Maintenance of a performance driven culture across the region and to ultimately deliver outstanding service to guests, service providers and various stakeholders

**Requirements**:

- Tertiary degree level qualification essential, with major in business, marketing or finance discipline
- Prior experience in a similar role within the Quick Service Restuarant industry is non-negotiable
- At least 8 years Operational Management experience
- Previous experience with multi-national preferred
- Commercially astute, with the ability to fulfil budgeting and forecasting functions for business growth
- Sound understanding and knowledge of service department functions and ability to maximize same for designated territory
- Ability to formulate and analyse financial data is essential
- Sound management level planning, directing, leading, and controlling skills
- Excellent interpersonal and communication skills
- Strong Coaching and Influencing skills with high emotional and cultural intelligence
- High work ethic
- Understanding that the role covers all trading hours of the business
- Growth mindset with a view to continuous personal and business improvement

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