Regional Manager

3 hours ago

Cape Town, South Africa Clicks Group Limited Full time

**Position Summary**:
**Industry**:Pharmaceutical Sector

**Job category**:Retail Operations

**Location**:Cape Town

**Contract**:Permanent

**EE position**:Yes

**Brand**:Clicks Group

**Introduction**:
To deliver a cost effective operational strategy and service excellence by leading and influencing operational teams with a strong developmental focus in order to deliver the regions sales and operating profit targets leading to a competitive advantage for the brand.

**Job description**:
**Job Objectives**:

- To recommend and drive regional business opportunities resulting in sales and operating profit growth, while reinforcing the brands competitive edge.
- To assume full accountability for the regional profit and loss and lead the team in delivering the financial performance for the region.
- To deliver continuous business process improvements within the region that improves operational execution and manages risk.
- To monitor regional performance, identify and analyse trends, report on business performance and ensures appropriate actions are taken.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To drive a culture of customer service excellence that results in a great customer retention in line with club card strategy.
- To effectively engage, persuade and influence stakeholders to provide regional insights and trends to the Divisional Executives that informs range, pricing and promotions, customer and people strategies to increases brand equity, gains market share, creates differentiation and improves the value offering.
- To drive and deliver store expansion through acquisitions and innovative business models to increase market share.
- To deliver the people strategy that ensures on-going pharmacy and professional development, capacity and capability to meet current and future business developments in line with the Brands Talent and Transformation agenda.
- To support and deliver the regions retention strategy so as to sustain the staffing needs of the business with specific reference to scarce and critical skills and ensure consistent business performance.
- To drive and ensure adherence to HR policies and procedures aligned to corporate governance.
- To effectively lead, direct and develop the area managers to deliver on all agreed KPI’s and execution of strategic objectives.
- To ensure the achievement of the human capital strategy for the region aligned to the strategic objectives.

**Knowledge**:

- Retail management
- Valid driver’s license
- Able to travel road/rail/air as required
- Computer literacy (MS Office suite)
- Marketing management (analysis of internal and external environment)
- Financial management
- Risk management
- People management

**Skills**:

- Change management
- Business acumen
- Negotiation skills
- Interpersonal skills
- Analytical skills
- Decision-making skills
- Able to motivate people
- Persuading skills

**Competencies**:

- Leading and Supervising
- Entrepreneurial and Commercial Thinking
- Working with people
- Delivering Results and Meeting Customer Expectations
- Analysing
- Adhering to Principles and Values
- Coping with Pressures and Setbacks
- Presenting and Communicating Information
- Planning and Organising

**Minimum requirements**:
**Experience**:

- 5-10 years’ retail store operations experience
- 5-10 years’ experience of managing skilled employees within multi-site environments
- Proven experience in managing budgets in excess of R 200 million per annum (Income statements, financial, people and stock risks, financial ratio’s, etc.)

**Education**:

- Essential: Relevant Degree (retail/finance/commercial management, pharmacy or related)

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