Global Operations Director

3 months ago

Cape Town, South Africa IDR Group Full time

We are a rapidly scaling, regulated fund services and technology (fintech) company. Our vision is to be the trusted hub of the private markets, allowing investors to authenticate once across all of their private equity investments. We deliver efficiently, accurately and on time through our web platform which we develop in-house.

We operate as #OneGlobalThread in line with our values: We **challenge** the norm, we **change** the way we think and work, by **connecting** systems and people, while **committing** to our vision and each other. We are now looking to recruit an experienced Global Operations Director to join our global team.

**Position Overview**:
IDR’s Global Operations Director delivers our vision in practice, driving performance for clients above clear service levels by continuously improving our processes, inspiring our team and optimising our technology.

**Responsibilities**:
**Grow our services**
- Demonstrate deep understanding of and fascination by the KYC requirements of private market participants
- Scan the regulatory horizon and absorb feedback from client pitches to develop a model of trends and opportunities
- Create a clear profile of each of our existing clients, their future activity and how we can help them succeed
- Identify and communicate the principal target market segments and buyer personas
- Build relationships with existing clients that are founded on reliable expertise and grow our wallet share.

**Deliver our services**:
**Process and Control**:

- Develop, oversee, and continually improve the operational control framework.
- Ensure compliance with regulations and best practices.
- Oversee the delivery of the Service Operations Control 2 report and its underlying controls.

**Reporting and Forecasting**:

- Review and enhance management information and reporting systems.
- Provide clear performance reporting vs our group Service Level Agreement and forecast future requirements on a rolling basis.
- Streamline the forecasting process and ensure accuracy.
- Collaborate with operational team leads to integrate financial metrics into all services and client management processes.

**Service Delivery and Improvement**:

- Optimise task management, utilisation, and financial metrics using technology.
- Determine and communicate clear daily and progressive performance measures for all staff.
- Coach Operations Leads and their teams to enhance service delivery and drive continuous improvement.

**Technology Integration**:

- Own and communicate a clear vision for operational improvement through technology in collaboration with the Chief Technology Officer.
- Encourage and promote a culture of continuous improvement through the generation of new ideas.
- Foster collaboration between technologists and operations teams to develop and enhance services.
- Maximise the use of technology to control risk and improve operational efficiency.

**People Management**:

- Recruit and retain staff aligned with the company culture.
- Oversee all operational staff and drive performance through clear KPIs and training.
- Own and improve succession planning and training programs.
- Implement a clear progression ladder in collaboration with the HR Director.
- Act as a role model and foster a positive and unifying culture across all company offices.

**Qualifications** and Experience**:

- Proven experience as a Senior Operational or similar executive leadership role in a fintech or financial services organisation.
- In-depth knowledge of global financial regulations, especially KYC requirements.
- Demonstrated success in implementing operational efficiencies and driving growth.
- Strong understanding of technology and its integration into financial services.
- Excellent leadership, communication, and interpersonal skills.
- Advanced degree in business, finance, or a related field.

**Key result areas**:

- Embrace Commitment by ensuring compliance with regulatory requirements.
- Foster Connection collaborating with cross-functional teams
- Embrace Change by identifying trends, patterns, and areas for optimisation
- Embrace Challenge by leveraging innovative solutions

Being part of the #IDRTeam provides a collaborative and inclusive work culture that values innovation and diversity. We believe in the power of our unique mission and we all work together towards that one single goal. We also believe in being real. We’re not a big corporate. Everyone has an important role to fulfil, and your contribution will be an integral part of our success story.

We are a scaling business which is not for everyone. We are building as we go, and we believe we are creating something remarkable. If you are excited by the prospect of creating something great, while collaborating with people across the globe and being okay with feeling uncomfortable, then IDR is your next great decision.

**Benefits**:

- Competitive compensation package
- Medical Aid
- Providend fund
- Hybrid/Remote working arrangements
- Opport

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