Operations Director for Global Expansion

1 month ago


Cape Town, Western Cape, South Africa Kuda Technologies Ltd Full time

Job Title: Operations Director for Global Expansion

About Kuda Technologies Ltd:

Kuda Technologies Ltd is a dynamic fintech company redefining financial access for millions of Africans.

Estimated Salary: $150,000 - $200,000 per annum

We are seeking an exceptional Vice President of Operations to drive operational excellence across our core business functions. As a key member of our executive team, you will lead the strategy and execution of our global operations, shaping the future of African fintech.

The successful candidate will oversee a team of 230+ employees across Customer Experience, Collections, Payments, Fraud, and Underwriting, ensuring seamless coordination and delivering exceptional customer experiences. By implementing cutting-edge automation, optimizing processes, and harmonizing fragmented operations, you will play a critical role in supporting our rapid growth while maintaining efficiency and risk management.

Key Responsibilities:
  • Develop and Execute Global Operations Strategy: Partner with the leadership team to develop and execute a global operations strategy aligned with business objectives.
  • Lead Operational Planning and Resource Allocation: Lead operational planning and resource allocation across multiple regions.
  • Manage Multi-Million Dollar P&L: Manage multi-million dollar P&L for operational functions while driving efficiency and cost optimization.
  • Establish and Monitor KPIs: Establish and monitor KPIs across all operational teams.
Critical Skills and Qualifications:
  • 10+ Years of Progressive Operations Leadership Experience: 10+ years of progressive operations leadership experience, including 7+ years in fintech or banking.
  • Proven Ability to Scale Operations: Proven ability to scale operations in high-growth environments.
  • Deep Understanding of Financial Services Operations: Deep understanding of financial services operations, preferably in African markets.
  • Experience Managing Large Teams: Experience managing large, cross-functional teams across multiple geographies.
  • Demonstrated Expertise in Automation: Demonstrated expertise in automation and process optimization.
Benefits:

We offer a wide range of competitive benefits, including a great work environment, career development opportunities, and a comprehensive wellness program.

Why Join Us?

Kuda Technologies Ltd is an equal opportunity employer, and we value diversity and inclusion. We are committed to creating a workplace that is respectful, inclusive, and supportive of all employees.



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