Business Development Director- Cape Town

3 months ago

Cape Town, South Africa Hinduja Global Solutions Full time

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.

HGS South Africa is seeking a driven and dynamic Business Development Director to spearhead our growth in Cape Town. As a key member of the leadership team, you will play a pivotal role in expanding our BPO operations in the private sector. You will be responsible for identifying and capturing new business opportunities, with a strong focus on delivering innovative digital solutions that align with the evolving needs of our clients. This is an exciting opportunity for a seasoned professional who can combine strategic thinking with a precise, targeted approach to business development. You will work closely with senior leadership to devise growth strategies, develop tailored proposals, and build long-term relationships with key stakeholders in the market. Your ability to understand the competitive landscape, anticipate client requirements, and deliver bespoke solutions will be critical to your success in this role.

In addition to securing new business, you will represent HGS at key industry events and conferences, positioning us as a leader in delivering cutting-edge BPO solutions, particularly in areas such as automation, AI, and data analytics. You will also collaborate with internal teams to ensure that client needs are met with scalable, high-impact solutions. This role is integral to establishing HGS as a dominant player in Cape Town’s rapidly evolving BPO market.

Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HGS's mission is to optimize the customer journey to make its clients more competitive.

HGS has built expertise focusing on Customer Experience Management, Back Office Processing, Contact Centers, Data Analytics, Digital and Interactive Solutions and HR Solutions. Today, HGS partners with 190 of the world's top brands for core BPM services and 600+ payroll processing clients. It is the only outsourcing provider that takes a true "globally local" approach, with local leadership teams who understand the market. The global delivery network serves international customers both onshore and offshore to drive efficiencies and delivering customer delight.

To make ourselves a stronger organization talent-wise, we are looking for dynamic thinkers and achievers - people who can work on innovative ideas, both simple and complex to transform, and add value, thereby giving a competitive edge to the client's businesses.

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