Telesales Clerk

**Purpose of the Job**:
**Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.**

**Job Objectives**:

- Calling on new and existing clients to follow up on new and current orders
- Providing excellent client service through clear and constant communication
- Managing and building relationships with existing clients
- Processing of orders
- Ensuring all orders and deliveries on running smoothly
- Provide assistance to the sales representatives
- Following up and generating leads
- General office administration

**Qualifications**:
**Essential**
- Grade 12 qualification

**Experience**:
**Essential**
- At least one year proven experience as telesales representative or other sales/customer service role.

**Knowledge and Skills**:

- Excellent telephone etiquette
- Ability to offer excellent customer service
- Excellent interpersonal and problem solving skills
- Ability to manage stressful situations and strict deadlines
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Computer literate: MS Office
- Target driven and a team player
- Ability to perform under pressure
- Excellent knowledge of English
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems