E-commerce and Loyalty Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Recruitment Matters Africa Full time

The purpose of this role is to build and develop a management set of core competencies that will service the digital media, e-Commerce, loyalty, and customer requirements across the business, enabling revenue and brand equity growth.


Reporting to the Marketing Executive; the E-commerce and Loyalty Manager owns and is accountable for the digital strategies; sales revenue and profitability of e-commerce, as well as the omnichannel loyalty experience.

They will work cross-functionally and liaise with the international team to drive digital transformation within the market, ensuring that the brand is portrayed consistency and in line with corporate standards across digital platforms.

They will work towards providing an exceptional customer experience online and execute commercial strategies to meet business objectives. They will lead all loyalty projects, maximising the ROI and achieving outstanding results in customer retention and acquisition.

The purpose of this role is to build and develop a management set of core competencies that will service the digital media, e-Commerce, loyalty, and customer requirements across the business, enabling revenue and brand equity growth.


Reporting to the Marketing Executive; the E-commerce and Loyalty Manager owns and is accountable for the digital strategies; sales revenue and profitability of e-commerce, as well as the omnichannel loyalty experience.

They will work cross-functionally and liaise with the international team to drive digital transformation within the market, ensuring that the brand is portrayed consistency and in line with corporate standards across digital platforms.

They will work towards ensuring an exceptional customer experience online and execute commercial strategies to meet business objectives. They will lead all loyalty projects, maximising the ROI and achieving outstanding results in customer retention and acquisition.

Salaries and Benefits:
negotiable

Responsibilities:

Plan and provision the operational, promotional, loyalty and marketing functions within the e-Commerce business

Create, develop, and coordinate an online marketing plan to drive the overall net sales objective, brand site database and site traffic increases

Develop and track key performance indicators (KPIs) and objectives with support from the Marketing Analyst

Ensure that the digital marketing informs and supports the development of all brand-building, promotional, loyalty and campaign activities

Develop and implement SOPs across the digital team

Management of digital marketing services team and service providers to optimise the user experience

Ensure that the forecast budget and profit number are achieved

Manage e-Commerce and loyalty projects and budgets

Manage and develop cross-functional department and matrix staff, providing for coaching and development opportunities as appropriate and as it pertains to online e-Commerce and loyalty

Manage workflows and look for process efficiencies

Set up and drive 3Pi websites as per global strategy

Ensure the delivery of content management, merchandising and day-to-day management of the website and driving e-Commerce revenue targets

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma (preferred)

Experience:

  • Ecommerce: 3 years (preferred)

  • E-Commerce Retail

    2 weeks ago


    Johannesburg, Gauteng, South Africa Rory Mackie & Associates Full time

    Looking for an E-Commerce Manager to join our client's company based in JohannesburgOur client, a leader in the Wholesale industry, is looking for an experienced E-Commerce Sales Manager with strong experience in the retail industry to form part of their E-Commerce division and be responsible for enhancing the organization's support to their online focused...

  • E-commerce Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Virago Recruitment Full time

    Successfully support the establishment of E-Commerce projectand grow online sales capability through a new E-Commerce channel.Effectively support cross-functional project to launch new E-Commerce channel.Manage and optimise all online sales channels, including owned and partner platforms.Connect E-Commerce to existing digital ecosystem and optimise for...


  • Johannesburg, Gauteng, South Africa People Source Full time

    This role is responsible to lead the development, deployment, and management of e-commerce products, define and develop strategies relating to an evolving e-commerce landscape within the Finco footprint across Africa.The Senior Manager will work with both internal and external stakeholders across a wide range of disciplines/functions to deliver leading-edge...

  • E-commerce Assistant

    2 weeks ago


    Johannesburg, Gauteng, South Africa Pandora Jewelry Full time

    E-COMMERCE ASSISTANTJob title: E-Commerce AssistantLast update April 2020Reports to: E-Commerce ManagerLocation: South AfricaDepartment & team: E-Commerce**Managerial Responsibility: Y/N No**Main purpose of the role:Ensuring that all sold items are picked, packaged, invoiced and dispatched within a duly manner and providing the customer with an exceptional...


  • Johannesburg, Gauteng, South Africa People Source Full time

    Experience in ecommerce and electronic payment business an advantage. Product development as well as product features development. E-commerce technical knowledge and an understanding of fintech, banking, microfinance and payment business. Lead the development, deployment and management of e-commerce products, define and develop strategies relating to an...


  • Johannesburg, Gauteng, South Africa Jabu Full time

    E-commerce Sales ManagerJABU is a B2B e-commerce app, offering tech-enabled, route-to-market distribution of FMCG products to spaza shops in Southern Africa. With operations in 9 cities in Namibia, South Africa and Zambia, Jabu is transforming the township economy through the movement of goods and capital in its trail-blazing ecommerce & fintech...


  • Johannesburg, Gauteng, South Africa Benclo Full time

    Minimum of 2-5 years experience in an E-commerce Operations Management roleQualification: Degree/Diploma/Consumer Science in Marketing Manage Omni-channel experience (Shopify web shop, plugins and digital shopping experience)Develop site and page layoutsAnalyse performanceDevelop digital sales strategiesUpdating the product on the e-commerce storeExpedite...


  • Johannesburg, Gauteng, South Africa Virago Recruitment Full time

    Collaborate on developing e-commerce customer experience and operational plan to support business objectives and sales goals across business unitsCollaborate across functions and within OBS to effectively integrate e-commerce into digital ecosystem and activitiesCollaborate with Marketing Specialists to ensure alignment with business unit...


  • Johannesburg, Gauteng, South Africa Benclo Full time

    Requirements:Minimum of 2-5 years experience in E-commerce Operations ManagementQualifications: Degree/Diploma/Consumer Science in MarketingHands-on experience with Omni-channel management, including Shopify web shop and digital shoppingAbility to create and optimize site and page layoutsProficiency in analyzing performance metricsDevelopment of effective...

  • E-commerce Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Unique Personnel Full time

    Job Number 71888Job Type PermanentJob Title E-Commerce ManagerComputer Skills Ms OfficeIndustry Consumer ElectronicsCity Johannesburg (Incl. Northern Suburbs)Province GautengPurpose Successfully support the establishment of ecommerce project for company and grow online sales capability through a new ecommerce channel. Effectively support crossfunctional...


  • Johannesburg, Gauteng, South Africa beBee Professionals Full time

    Job Offer: Virtual Assistant for E-commerce ServicesbeBee Professionals is looking for a Virtual Assistant for E-commerce Services to join our team in Johannesburg.The successful candidate will be responsible for providing administrative and customer service support to our e-commerce business. This includes managing customer inquiries, processing orders, and...


  • Johannesburg, Gauteng, South Africa She Recruits Full time

    Qualifications required:Degree in Marketing, Communication, or similar and relevant field of study.Skills and experience required:6 years' experience in a similar role and in digital marketing and analytics.PPC, search engine, display, video, social media and listening tool, mobile advertising and analytics experience.Software and tools experience: Google...


  • Johannesburg, Gauteng, South Africa Smollan Full time

    At Smollan, we're on an evolutionary journey where we're shifting our story. We're looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.We are on the lookout for an experienced and suitably qualified E-Commerce Supply Chain...


  • Johannesburg, Gauteng, South Africa travSIM Full time

    General purposeThe main purpose of the rolere is to help grow the business using a positive customer experience by developing, executing, monitoring, and updating product content contained on e-commerce websites/portals.Ensure that online stores are visually appealing, easy to navigate, and furnished with accurate, up-to-date content.Responsibilities:Write...


  • Johannesburg, Gauteng, South Africa Virago Recruitment Full time

    Successfully support the establishment of E-Commerce projectand grow online sales capability through a new E-Commerce channelEffectively support cross-functional project to launch new E-Commerce channelManage and optimise all online sales channels, including owned and partner platformsConnect E-Commerce to existing digital ecosystem and optimise for...


  • Johannesburg, Gauteng, South Africa Razia Samson Consulting Full time

    GROUP E-COMMERCE MANAGER - JOHANNESBURGCLOTHING RETAILCraft winning strategies: develop and implement effective commercial strategies that align with our business goals, ensuring growth and market expansionInspire and lead:motivate and lead our ecommerce team to exceed targets and deliver exceptional results, fostering a culture of excellence and...


  • Johannesburg, Gauteng, South Africa Razia Samson Consulting Full time

    GROUP E-COMMERCE MANAGER - JOHANNESBURGCLOTHING RETAILCraft winning strategies: develop and implement effective commercial strategies that align with our business goals, ensuring growth and market expansionInspire and lead: motivate and lead our ecommerce team to exceed targets and deliver exceptional results, fostering a culture of excellence and...


  • Johannesburg, Gauteng, South Africa Pandora Full time

    We are looking for dynamic E-Commerce Assistant to join th worlds largest jewellery brand Are you apply Ensuring that all sold items are picked, packaged, invoiced and dispatched within a duly manner and providing the customer with an exceptional online shopping experience. Attending to all online customer queries. Obtaining a high level of stock...


  • Johannesburg, Gauteng, South Africa Pandora Full time

    We are looking for dynamic E-Commerce Assistant to join th worlds largest jewellery brand Are you apply Ensuring that all sold items are picked, packaged, invoiced and dispatched within a duly manner and providing the customer with an exceptional online shopping experience. Attending to all online customer queries. Obtaining a high level of stock...


  • Johannesburg, Gauteng, South Africa Pandora Full time

    We are looking for dynamic E-Commerce Assistant to join th worlds largest jewellery brand Are you apply Ensuring that all sold items are picked, packaged, invoiced and dispatched within a duly manner and providing the customer with an exceptional online shopping experience. Attending to all online customer queries. Obtaining a high level of stock...