National Emergency Control Centre Operator

4 days ago

Randburg, South Africa Tracker South Africa Full time

**Position Summary**:
**Industry**:Call Centre Industry**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**:
**Job description**:
**KEY RESPONSIBILITIES**
- Accept inbound-emergency calls and ensure that the response and recovery process flow smoothly and in accordance with all approved SOP’s and policies;
- Maintain the ability to obtain all the required critical information from highly stressed and/or traumatised customers;
- Liaise with Tracker recovery personnel, private recovery partners and law enforcement agencies throughout the activation and recovery process;
- Accurately capture all progress on and or activities relating to response and recovery;
- Continuously update the response and recovery teams;
- Direct recovery personnel to the locations of activated vehicles;
- Navigate and utilise multiple systems and screens during the activation, tracking and recovery process;
- Ensure Customer Service Standards are maintained, and queries are resolved in a professional manner aligned to Tracker’s principles and values;
- Adhere to internal and external SOP’s, SLA’s and MOU’s;
- Provide inbound and outbound services to both existing and prospective customers and partners;
- Report deviations to the shift supervisor and/or NECC manager;
- Work in a highly pressurised environment;
- Have a thorough and clear understanding of the nature of the Department and of Tracker as a business;
- Contribute towards enhancements and developments within the Department; and
- Constantly strive towards providing an above average customer experience.

**Minimum requirements**:
**KEY REQUIREMENTS**
- Matric (Grade 12) or equivalent acceptable NQF Level 4 qualification;
- Minimum 2 years call centre experience
- Excellent listening, verbal and written skills;
- Fluent in English (speak, read and write);
- Ability to think proactively and take initiative to best serve our customer needs;
- Ability to handle pressurised, stressful and/or traumatic situations;
- Must be able to work shifts as per the approved shift roster, including weekends and public holidays;
- Must be willing to perform paid standby shifts as required - planned and unplanned;
- Driver’s licence and own reliable transport;
- Understand the importance of team work and social cohesion;
- Be able to work in a disciplined environment with strict operational policies and rules;
- Be able to take instructions and follow processes and procedures;
- Computer literate with above average typing skills
- Attention to detail and accuracy; and
- Cultural adaptability and social tolerance.

**The following will serve as an advantage**:

- Registration with the Private Security Industry Regulatory Authority (PSIRA) or ability to register within a timeframe set by Tracker;
- Police or Emergency Service experience;
- Working experience in a vehicle crime investigation environment; and/or
- Emergency Control Centre or Customer Service experience in a similar environment

  • Operator: National Emergency Control Centre

    7 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001093 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:Telecommunication and Mobile Systems**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Operator:...

  • Shift Supervisor

    7 months ago

    Randburg, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full time

    Shift Supervisor - National Emergency Control Centre - Randburg Minimum Requirements: - Essential: Higher Certificate in Law Enforcement, Criminology, Customer Service or a related field at NQF Level 5 - Advantageous: Graduate or Post Graduate Qualifications in the field of Criminology and/or Law Enforcement at NQF Level 6. - Essential: Five years’...

  • Monitoring Control Centre Operator

    7 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001131 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:Telecommunication and Mobile Systems**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Monitoring...

  • Monitoring Control Centre Operator X4

    7 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001119 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Telecommunication and Mobile Systems**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Monitoring Control...

  • Operator IT Command Centre Shift

    7 months ago

    Randburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Monitoring Control Centre Operator

    1 week ago

    Randburg, South Africa Tracker South Africa Full time

    **Position Summary**: **Industry**:IT & Internet - **Job category**:Call Centre and Telesales**Location**:Randburg - **Contract**:Permanent**EE position**:No**Introduction**: **Job description**: **Roles and Key Responsibilities** - Effective customer liaison and query resolution - Excellent listener, able to analyse and interpret information - Accurate and...

  • Call Centre Supervisor

    1 week ago

    Randburg, South Africa Shoprite Group Full time

    **Purpose of the Job**: - To support and coordinate the functions of the business from call centre perspective. - All aspects of overseeing Call Centre Agents. - Management of service levels within the Call Centre environment. **Job Objectives**: - Scheduling of shifts - Dealing with client/customer queries - Responsible for giving relevant feedback to...

  • Analyst Integrated Command Centre

    2 days ago

    Randburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Data Centre Lead

    2 months ago

    Randburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

  • Command Centre Operations Specialist

    1 month ago

    Randburg, Gauteng, South Africa Absa Group Limited Full time

    Job Title: Command Centre Operations SpecialistLocation: Gauteng, RandburgSalary: R850,000 - R1,200,000 per annum (dependent on experience)About the Role:We are seeking a highly skilled and experienced Command Centre Operations Specialist to join our team in Gauteng, Randburg.The successful candidate will be responsible for executing and orchestrating...

  • Analyst Integrated Command Centre

    1 month ago

    Randburg, South Africa Absa Group Limited Full time

    Job title : Analyst Integrated Command Centre (Randburg) Job Location : Gauteng, Randburg Deadline : December 18, 2024 Quick Recommended Links Jobs by Location Job by industries Job Summary Execute & orchestrate operational processing (batch processing & scheduling) & monitoring services in alignment with customer expectations. Leverage...

  • Security Operations Centre Analyst Iii

    8 hours ago

    Randburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - Lead a team of Security Operations Centre Analysts to protect the organization by pro-actively monitoring for cyber security incidents. This...

  • Monitoring Control Centre Operator X 1 Position

    1 week ago

    Randburg, South Africa Tracker South Africa Full time

    **Position Summary**: **Industry**:IT & Internet **Job category**:Call Centre and Telesales **Location**:Randburg **Contract**:Permanent **EE position**:No **Introduction**: **Job description**: **Roles and Key Responsibilities** - Effective customer liaison and query resolution - Excellent listener, able to analyse and interpret information - Accurate...

  • Operations and Team Leader

    2 weeks ago

    Randburg, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Manage operations and teams - hourly, daily and monthly KPIs Hiring, training, coaching, and leading call centre & sales representatives as they provide support for customers Maintain and grow existing relationships with clients Contribute to improving our current products and services Actively seek out and...

  • Call Centre Agent

    3 months ago

    Randburg, South Africa FirstRand Full time

    Job Description To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met. Hello Future Call Centre Agent Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make...

  • Operations Manager

    7 months ago

    Randburg, South Africa BluTrain Group Full time

    We are looking for a qualified and experienced Operations Manager to join our dynamic team at our Randburg Offices. To lead, manage and ensure effective and efficient day-to-day operations of the Outbound Sales Call Centre focused on marketing credit card sales. **Required Minimum Education / Training** - Relevant degree (essential) - RE5 (Added...

  • Csc Contact Centre Manager

    1 month ago

    Randburg, South Africa FirstRand Full time

    Job Description The Contact Centre Manager is responsible for ensuring quality service delivery within the contact centre environment to both external and internal customers using resources in the most efficient way possible Provides leadership, mentoring and coaching to team members Management skills are essential to manage and develop staff - Ensures...

  • Maintenance Supervisor

    6 months ago

    Randburg, South Africa Ability Recruitment Full time

    **Job Information**: Industry **Real Estate/Property Management*** Work Experience **4-5 years*** Salary **420000*** Currency **ZAR*** City **Randburg*** Province **Gauteng*** Country **South Africa*** Postal Code **2194** Ensure all relevant building maintenance items are timeously resolved in a safe and adequate manner. Maintenance...

  • Security Operations Centre Analyst D1

    2 weeks ago

    Randburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To protect the organisation by pro-actively monitoring for cyber security events. This includes the identification, analysis, triage and...

  • Security Operations Centre Analyst D1

    2 days ago

    Randburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: To protect the organisation by pro-actively monitoring for cyber security events. This includes the identification, analysis, triage and response....