Senior Operations Analyst

7 months ago


Pretoria, South Africa Profession Hub Full time

Our client in the credit industry requires the services of a passionate and qualified individual to expand its dynamic team for enhancement of services to the clients.

**Permanent position (with a probation period)**

**Job Purpose**:
To provide first line support to clients on banking products and assist to process electronic files for clients.

**Role Responsibilities**:

- Take accountability for client Bank files. Ensure that files are processed, and feedback is supplied to clients per update file.
- Confirm file layouts from clients and submissions to the Bank.
- Identify problems, communicate problems and follow up with the Bank or technical team
- Ensure that feedback files are created per client request.
- Maintain effective system information and ensure updates occur timeously.
- Address client queries.
- Ensure client process documentation is up-to date.
- Check client and Bank Limits.
- Monitor Account Verification Service-Realtime system and report any issues to BANK /Client
- Ensure that alerts are resolved.

**Preferred Requirements**:

- Previous experience related to bank collections / processes:

- Different collection types including Debicheck
- Account Verification
- Incident Management with external parties (Banks)
- Diploma in an administrative field
- A minimum of 5-year experience in a similar role
- 5+ years’ experience in MS Office, especially Word and Excel
- Sound knowledge of Bank and Insurance industry

**Personality Attributes**:

- Exceptional written and verbal communication skills
- Confidentiality
- Should exhibit excellent time management and organizational skills to complete the assigned work effectively
- Honest and trustworthy
- Ability to work in a team and as an individual
- Good presentation skills
- Ability to work under pressure and adhere to deadlines



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