Senior Operations Analyst Lead

3 days ago


Pretoria, Gauteng, South Africa Profession Hub Full time

**Job Summary:**

We are seeking a highly skilled Senior Operations Analyst to join our team at Profession Hub. The ideal candidate will have experience in providing first-line support to clients on banking products, processing electronic files, and ensuring timely feedback.

Key Responsibilities:

  • Accountable for client bank files, ensuring timely processing and feedback.
  • Confirm file layouts from clients and submissions before cut-off times.
  • Identify and communicate issues with the Bank or technical team.
  • Maintain system information and ensure updates occur promptly.
  • Attend to client queries and maintain documentation.
  • Check client and Bank limits.

Requirements:

  • Certificate or Diploma in an administrative field.
  • A minimum of 5 years' experience in a similar role.
  • 4+ years of MS Office, especially Word and Excel.
  • Sound knowledge of the Bank and Insurance industry.
  • SQL skills.
  • Previous experience in the payments industry is advantageous.

Salary Estimate: $60,000 - $80,000 per annum, depending on experience.

About Us: Profession Hub is a dynamic organization committed to excellence in service delivery.



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