Senior Operations Analyst

5 days ago


Pretoria, South Africa Profession Hub Full time

**Job Purpose**:
Provides first line support to clients on Payroll information and assist to process electronic files for clients.

**Requirements**:

- Degree/diploma or certificates relating to SQL courses
- Relevant SQL reports writing experience (Someone who can write their own SQL reports)
- 5year experience in a similar role
- Knowledge regarding submitting files
- Expert in Office related software
- Familiar with Insurance Industry and collecting via Stop orders (Payroll deductions)
- Evidence of working with Visio or similar process flow software

**Personality Attributes**:

- Excellent Communication skills
- Good relationship builder
- Analytical Skills and Critical Thinker
- Team Working
- Political Aware
- Attention to detail

**Role Responsibilities**:

- Run SQL queries to extract data from the database
- Be actively involved in the day-to-day operations by sending collection instructions to clients through running scripts
- Ensure manuals remain current by matching to processes being followed
- Confirming that all reports generated based on input and reconciliation are created correctly and are available to clients
- Verify all log files for successful execution of reconciliation process
- Assist with the establishment of work procedures to accommodate output for the various payrolls
- Engage with clients to address system related queries
- Maintain the client/user database
- Meet with business units to discuss execution of plans
- Be able to lead team if required. Strong sense of ownership as Senior Analyst
- Be able to identity system enhancements and draft User Requirement specifications
- Be familiar with Agile methodology



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