Sales Support

15 hours ago


Cape Town, South Africa SHARON NUROCK RECRUITMENT CC Full time

**Minimum Job Requirements**:

- Matric.
Minimum 2 to 3 years experience in sales, sales support and/or sales administration.
- Excellent administration and organisational skills.
- Experience in customer liaison is essential.
Must be able to professionally communicate with commercial clients and inter-departmental teams.
**Key Performance Indicators**:
The Sales Support communicates with customers and suppliers under the social responsibility and guidance of a Sales Executive and follows up on commercial aspects of the (potential) transactions.

Prospection and Enquiries:

- Search for and request prices/tenders/sales offers and find the right combination of price and requested quality by the customer.
- Follow up on prices of the products/raw materials for dynamics that drive the process.
- Manage quotation process towards a customer from beginning till end.
- Evaluate incoming quotations/offers for products.
- Discuss prices and payment conditions with the responsible Sales Executive.
- Prepare the respective offer towards the customer.
- Follow up on offers made in order to conclude the business dealing and provide the proper feedback to the Sales Executive.

Order Confirmations and Contracts:

- Prepare order forms and pass same towards the appropriate Sales Executive.
- Negotiate process (with agreement of the respective Sales Executive) to improve the contribution of the respective sale.

Follow up on Commercial and Quality Issues:

- Follow up on the payments of the respective sales.
- Contact clients.
- Receive and handle complaints/NCRs from customers and direct to Quality department.
- Monitor loading and unloading operations to prevent damaged delivery.
- Monitor and follow up operational delivery to customer.
- Plan and arrange shipment of cargo to maintain the necessary stock levels per customer requirements.



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