Customer Care Co-ordinator
7 months ago
**Listing reference**: track_001213
**Listing status**: Online
**Position summary**:
**Industry**:IT & Internet**Job category**:Client Services**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
Tracker requires the services of a Co-ordinator in the Caredesk department at Head office based in Johannesburg. We require a diligent and hard-working individual with a passion for customer experience who can be part of a highly motivated team.
**Job description**:
- Ensure that telephonic / electronic requests and walk-in clients received within the Caredesk Department are handled efficiently and in line with service level agreements and standards.
- Ensure that complaints / requests received at Director Level / Hellopeter / Social Media websites are resolved in line with service level agreements and standards as a priority.
- Monitor and oversee social media platforms.
- Be responsible for investigation, resolution and reporting of all customers related complaints follow up queries and liaise with all necessary parties and departments regarding query resolution.
- Identify concerns or trends, investigate, and propose possible solutions for problems.
- Attend to walk in clients with a view of resolving queries / complaints.
- Ensure meeting of targets / deadlines as per Key Performance Agreement.
- Accurate record keeping of statistics as per stipulated guidelines and operating procedures.
- Assist with any other tasks or duties assigned by the Supervisor/Manager as the need arise.
- To gather information including root cause analysis of complaints providing recommendations for Managements review.
**Minimum requirements**:
- Matric with 5 years working experience in a Contact Centre.
- Experience in handling director level or escalated complaints will be advantageous.
- Minimum 6 months to 1 year experience in handling escalations and/complaints.
- Minimum 6 months to 1 year financial system (willow) experience.
- Must have a genuine concern for customer complaints and work with dedication towards finding solutions.
- The ability to cope with a constant changing and pressurized environment.
- Good understanding of operational environment (Product and systems knowledge) and analytical skills
- Must be creative in finding solutions for customer complaints and excellent troubleshooting abilities.
- Excellent knowledge of Social Media platforms (Facebook, Twitter, etc.) and complaints platforms like Hello Peter.
**Competencies**
- Must be self-motivated and a good team player.
- Excellent communication skills and high emotional intelligence (EQ) level.
- The ability to work in an environment where multi-skilling is required.
- Assertive
- Detail Oriented
-
Customer Care Team Leader
7 months ago
Randburg, South Africa PrepaidMeters.co.za Full time**VERY IMPORTANT** Misrepresenting your experience, skills or qualifications on your CV or in your answers to the questions are a criminal offence!! **Note**: ........................................... Enbaya Prepaid Meters, based in Fairlands, Johannesburg is a leader in the Prepaid Meter business. We are looking for a Customer Care Team Leader, with...
-
Tender Manager
7 months ago
Randburg, South Africa FirstRand Full timeJob Description The Tender Manager co-ordinates and gathers information required for the compilation of tenders Rrequired to identify the business units and stakeholders to be involved in each tender and co-ordinate and collate the necessary information from contributors Expected to provide the technical information required for tender submissions...
-
Inbound Customer Care Team Leader
6 months ago
Randburg, South Africa Shapiro Shaik Defries & Associates Full time**JOB PURPOSE** - To lead, develop and coach a team of Customer Care Agents by driving the daily production and achievement of set targets and SLAs; and providing accurate daily reporting on individual and team performance. - To conduct thorough investigation of all Debtor’s complaints and queries in accordance with the company’s policies and procedures,...
-
Sales and Marketing Manager
6 months ago
Randburg, South Africa Nativechild Full timeJOB RESPONSIBILITIES (INCLUDE BUT ARE NOT LIMITED TO): - Oversee marketing campaigns - Develop & implement marketing strategies - Ability to do market research - Analyze consumer behaviour - Analyse data to determine success of marketing efforts - Brand Management - Maintaining and improving brand image ensuring consistency in message - Manage and...
-
Customer Service Agent
6 months ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001130 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Tracker requires the Services of the Customer Service Agents in the TRM Department based in...
-
Supervisor: Despatch
6 months ago
Randburg, South Africa The Building Company Full time1. Effectively Co-ordinating customer deliveries 2. Effectively maintain administrative functions 4. Checking forklifts are ready to operate by checking oil, water and mechanical ports 5. Monitor and manage staff attendance 6. Ensuring customer driving into yard are attended to 7. Ensure legal compliance with all legislation relating to the operation of...
-
Customer Assistant
7 months ago
Randburg, South Africa Wellness Warehouse Full timeOverview: **The Wellness WAY** Wellness Warehouse was launched with the vision of creating a holistic health destination for conscious consumers wanting to live life well for themselves, their communities and the planet. Rather than rest on our laurels, we are continuing to grow and evolve, offering an innovative and collaborative working environment that...
-
Service Contract Administrator
3 months ago
Randburg, South Africa iSON Xperiences Full timeKey Results AreaManage paperwork associated with contracts, and responding to any concerns or queries. (Internal and external)Load and maintain service related contracts in ECMS system.Liaise with service partners, material suppliers, and internal departments to ensure goods, services delivered in line with agreed terms and conditionsMonitor all contract...
-
Kza warehouse
6 months ago
Randburg, South Africa Krones Southern Africa (Pty) Ltd Full timeDivision - Logistics / Intra Logistics / Materials Management - Company - Krones Southern Africa (Pty) Ltd - Location - Randburg, South Afrika - Join as - Professionals - Worktime - Full-time Krones Southern Africa is located in Lanseria, Johannesburg, and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as...
-
Epetstore Customer Service and Ecommerce
6 months ago
Randburg, South Africa Cube Route Full timeDo you have a vibrant personality and desire to engage in meaningful conversations while helping others? Yes? Then this position may be for you! ePETstore, SA’s coolest online pet store, is looking for someone who is driven, enthusiastic, and PET knowledgeable, with great attention to detail and interpersonal skills to join our dynamic and passionate...
-
Customer Sales Assistant
5 months ago
Randburg, South Africa CD Vision Marketing Full timeWe have an exciting opportunity for a Customer Sales Assistant to join our team within Ritecorn Direct Marketing. Our main branch is in the heart of Polokwane, hence we seek candidates who are located in Randburg. As our Customer Sales Assistant, you will be responsible for supporting the Sales Assistant in the day-to-day running of the regional sales by the...
-
Retention Consultant
6 months ago
Randburg, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full timeRetention Consultant - Customer Service - Randburg Minimum requirements: - Matric - Minimum 1 year experience in handling technical queries - RE5 qualification requirement - FAIS Credits advantageous - Certificate in Customer Services will be advantageous - Advanced MS Office proficiency - 3-4 years working experience in a Contact Centre. - Previous...
-
Strategic Client Manager
2 months ago
Randburg, Gauteng, South Africa Signa Group Full time{"Client Liaison and Client Management": "Client Liaison and Client ManagementDevelop and maintain client relationships with key stakeholders on assigned accounts. Actively consult with a high degree of expertise and knowledge, raising the level and quality of contact. Stay visible within the assigned accounts by ongoing scheduled visits and/or meetings....
-
Service Contract Administrator
3 months ago
Ferndale, Randburg, South Africa iSON Xperiences Full timeKey Results Area Manage paperwork associated with contracts, and responding to any concerns or queries. (Internal and external) Load and maintain service related contracts in ECMS system. Liaise with service partners, material suppliers, and internal departments to ensure goods, services delivered in line with agreed terms and conditions Monitor all...
-
Seasonal Sales Assistant
2 months ago
Randburg, South Africa LUSH Fresh Handmade Cosmetics Full time**Kindly attach the following: Updated resume and a letter motivating your interest in working for the Brand.** **Seasonal Sales Assistant** **As a Sales Ambassador you are enthusiastic about customer service, passionate about products, and thrive in a team environment! You love the idea of working for a company that takes an ethical stance on...
-
Mis Operational Expert
6 months ago
Randburg, South Africa FirstRand Full timeJob Description To provide intelligent business information to management that informs their strategic people management practices through the provision of regular MIS reports based on a complete and clear understanding of the database including the co-ordination and management of changes to the MIS database, the streamlining of MIS reports and processes -...
-
Head: Academic
7 months ago
Randburg, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time**Direct Reporting Line**: Campus Head **Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...
-
Sales Administrator
6 months ago
Randburg, South Africa Corporate Business Security Full time**CORPORATE BUSINESS SECURITY requires a Sales Administrator to participate and to maintain current and establish new structures within: Sales, Systems and Processes.** The primary responsibility of the Sales Administrator, is to participate in the day to day business sales activities and operational requirements. Participation will ensure that both sales...
-
IT Support Technician-2
3 weeks ago
Randburg, South Africa FNB South Africa Full timeJob title : IT Support Technician-2Job Location : Gauteng, RandburgDeadline : December 05, 2024Quick Recommended Links Jobs by Location Job by industries Job DescriptionHello Future IT Support Technician Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people...
-
IT Help Desk Technician
2 months ago
Randburg, South Africa FirstRand Full timeJob Description Hello Future IT Help Desk Technician Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...