
Device Rental Agent middle Stage Collections
2 weeks ago
**JOB PURPOSE**
The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.
**Inbound and Outbound SLA and work queues**
- Dealing with both inbound and outbound calls within the guidelines of the set legal framework
- Tracing uncontactable customers
- Achieve daily collections targets and monthly KPA targets
**Payment Negotiations**
- Negotiate payments from customers following the call script within dialler time
- Advising customers of their arrear status and making suitable payment arrangements within the set guidelines to achieve a payment target
- To rehabilitate and educate customers with regards to their payment profile
- Prevent account roll forward, reduce account balance in the respective service
**Customer Service**
- To advise customers on product, legislative and account related queries
- Ensure that a polite, friendly, efficient and professional service is provided
- To achieve customer satisfaction at all times
- To action customer instructions in an efficient and timeous manner
- To action administrative requirements related to customer account management
**Adherence**
- Adhere to workforce schedule i.e. lunch and body breaks
- Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business
**Experience**
- Must have at least 18 months Collections experience in the call centre environment
**Qualification**
- Grade 12
**Functional Knowledge and Skills**
- Software: Must be efficient in Account Management Debtor Systems
- Excellent verbal & written communication skills
- Strong problem solving and negotiation skills
- Understanding of the Retail Credit Account Management business
- Ability to work in a highly competitive and dynamic environment
**No late submissions will be accepted.
-
Middle Stage Collections Team Manager
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe Team Manager: Middle Stage Collections is responsible for meeting the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision of operations and employee activities of the Collections Team. **Manage daily operations** - Develop and...
-
Department Manager: Device Rental Contracts
4 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full time**Daily activities**: - Device rental& Payment Management: - Oversee the full lifecycle of device rental contracts, from initiation to termination, ensuring accuracy and compliance with contractual terms. - Manage the collections process, ensuring timely payments from customers and addressing any issues related to late or missing payments. - Operational...
-
Middle Stage Collections Agent
2 days ago
Northern Suburbs, South Africa Tenacity Financial Services Full time**JOB PURPOSE** The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Inbound and Outbound SLA and work queues** - Dealing with both inbound and outbound calls within the guidelines of the set legal framework - Tracing uncontactable customers -...
-
Team Manager: Early Stage Collections
2 days ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTo manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Main Activities** **1. **Manage daily operations** -...
-
Car Rental Terms Agent
7 hours ago
Northern Suburbs, South Africa Astor Automotive Staff Full timeOur client, a large and ever-growing Car Rental company is looking for a proficient Terms Agent to join the team at their extremely airport branch. When applying, ensure that you have at least 1 year of Terms Agent experience with a recognised Car Rental company, be very well groomed, able to speak English fluently, and have superb administration, numeracy...
-
Late Stage Collections Agent
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Main Activities**: **Outbound SLA and work queues** - Servicing outbound calls effectively - Achieve daily collections targets and monthly KPA targets **Payment Negotiations** - Effective...
-
Car Rental Car Park Attendant
7 hours ago
Northern Suburbs, South Africa Astor Automotive Staff Full timeThis large Car Rental branch, based at Cape Town International Airport is looking for an experienced and personable Car Park Attendant. We need a personable individual with a good eye for detail, excellent customer service skills, and at least 1 year of Car Rental Car Park Attendant or face-to-face customer service experience and willing to work...
-
Car Rental Agent
2 days ago
Northern Suburbs, South Africa Astor Automotive Staff Full timeOur client, a busy and thriving Car Rental Company is looking for young, bubbly and vivacious individuals to assist with Customer Relations. Your duties will include; welcoming both local and international guests with welcome boards and directing them through the airport, offering this company’s services at the terminals and outside the branch as well as...
-
Collections Agent
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with both inbound and outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To...
-
Car Rental Customer Service Agent
7 hours ago
Northern Suburbs, South Africa Astor Automotive Staff Full timeOur client, a busy and thriving Car Rental Company is looking for young, bubbly, and vivacious individuals to assist with Customer Relations. Your duties will include; welcoming both local and international guests with welcome boards and directing them through the airport, offering this company’s services at the terminals and outside the branch as well as...
-
Collections Agent
2 days ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeT The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. JOB PURPOSE The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. Inbound SLA and work queues - Dealing...
-
Public Relations Agent
1 day ago
Northern Suburbs, South Africa Astor Automotive Staff Full timeOur client, a busy and expanding International Car Rental business is looking for a vibrant, outgoing and enthusiastic person who has excellent people skills to join their team. You will be based at Cape Town International Airport and will be required to approach potential customers, give advice on the best car rental packages, answer any questions provide...
-
Collections Consultant
7 hours ago
Southern Suburbs, South Africa Homechoice Full time**Purpose of the role** **Key Performance Areas** **Meet department objectives by achieving performance metrics (targets) set** - Focus on achieving all Pre Debt Recovery goals, targets & objectives set by the department: - Cash collections - Activation rates - Conversion rates - Call Quality - HC Restructures - Outsource - Meet the performance criteria...
-
Collection Agents
1 week ago
Southern Suburbs, South Africa Homechoice Full time**Purpose of the role** **Key Performance Areas** **Generate revenue** - Collect money on profile 0 - 2+ delinquent accounts (60-90 days) within 30 days - Obtain “promise to pay” from customers - Rehabilitate and educate customers with regards to their payment profile - Achieve daily collection targets **Efficiency and productivity** - Negotiate...
-
Debt Review Agent
1 week ago
Northern Suburbs, South Africa Tenacity Financial Services Full time**MAIN PURPOSE OF THE JOB**: To ensure that all legal documentation is updated and processed timeously. To analyse the accounts before initiating debtor contact and examine the historical data, evaluate the collection efforts that were tried in the past. **KEY RESPONSIBILITIES**: - Deal with accounts under debt review, administration, sequestration, debt...
-
Dialer Administrator
5 days ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTo manage all outbound and inbound administration functions on the telephony platform(Presence/Avaya) **Enable the optimal use of the Hosted Contact Centre** - Ensure that the Presence Dialler and Multi-Media services are operating optimally in order to support the business strategy - Liaise with external IT service providers for fault resolution and new...
-
Operations Controller
1 day ago
Northern Suburbs, South Africa Service Solutions Staffing Full timeImport and Export company based in Epping is seeking to employ an Operation Controller Registering Files in Shipshape Forwarding / Groupages Exports (not many) Estimates (only when requested) Invoicing Knowledge on Incoterms / Rates / Documentation **Responsibilities: For** **warding / Exports** Registration of files, monitoring all aspects of...
-
Property Administrator
1 day ago
Northern Suburbs, South Africa Conova Full time**Responsibilities** - Preventative maintenance through monthly inspections and ensuring repair work flagged correctly - Logging inspections reports and maintenance tickets - On site monitoring of suppliers working on properties - Supplier management (first level support) - Monitoring, setting up and ensuring scheduled maintenance is completed - Sourcing...
-
Au Pair Durbanville R6500pm
7 hours ago
Northern Suburbs, South Africa Au Pair Extraordinaire Full timeWestern Cape, Northern Suburbs - R 6500 (SARS rates per km ) Mon - Fri: 15h00 - 18h00 A lovely family is looking for an Au pair for their 2 children **Area**:Durbanville, WC **Children’s Ages**:grade 3 age 9 and stage 4 age 5 **Working hours**:Mon - Fri: 15h00 - 18h00 **School holiday hours**: ***Same/ similar to above **Duties**:Collect from school...
-
Level 2 Support Agent
7 days ago
Northern Suburbs, South Africa Flash Full time**RESPONSIBILITIES**: - Deal with banking queries. - Assist in the day-to-day problem solving, call query resolution and thinking outside the box in different scenarios. - Address escalated issues including customer complaints, aggressive and unreasonable callers and provide support to the Team Leaders and QA’s. - Fraud monitoring, investigating, and...