Customer Experience Agent

4 weeks ago

Johannesburg, South Africa Instill Education Full time

Instill’s mission is to transform teaching, learning and leadership in every classroom on the African continent. We believe that the greatest levers for change in the education system are teachers and school leaders. We have recently been accredited as a higher education institution in South Africa, and seek to build a team that will change the face of teacher education across the continent. We’re looking for a **Customer Experience Agent **to join our small and growing team to ensure the success of our first cohorts of student-teachers.
- Demonstrated commitment to anti-racism, equity, and inclusion
- You have the ambition to grow with the business and move into leadership positions
- You are an exceptional critical thinker with strong interpersonal communication skills
- You have a demonstrated passion for educational development, closing educational equity gaps, and are strongly aligned with our vision, mission and values

**What does role entail?**

As the Customer Experience Agent, you will be responsible for acting as a liaison between Instill Education and prospective clients. The Customer Service Agent’s role is centred around providing a customer experience that is intended to build brand connection between the prospective client and Instill Education.
- Manage large amounts of outbound communication in a timely manner
- Draft and implement communication “scripts” to use when engaging with potential clients
- Collect and evaluate potential client information and evaluate sales opportunities
- Build sustainable brand connection relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call centre database in a confidential and comprehensible way
- Attend educational seminars/training to improve knowledge and performance level - as needed
- Meet personal/team qualitative and quantitative targets

**Selection Criteria**:

- An nqf level 5 qualification
- At Least 2 years experience in a similar role, preferably in a sales environment
- Experience using G Suite an added advantage
- Strong phone and verbal communication along with active listening skills
- Commitment to excellence in the provision of service to staff and students

**Anticipated start**:1 January 2023

**Location**:Johannesburg, South Africa

**Do our values resonate with yours?**

We measure the impact of everything we do. We believe that education equity is a central pillar of achieving social justice. We pursue excellence in everything that we do. We have the courage to make bold decisions and learn from our mistakes. We build community by being accountable for our actions, fostering collaborative environments, and acting with integrity and humility. We believe that diversity is central to our success.

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