Practice Manager

4 weeks ago

Cape Town, South Africa MF Spa & Beauty Placements Full time

**PRACTICE MANAGER - Medical Aesthetics**

**Bloubergstrand**:

- Cape Town, Western-Cape (South Africa)

**Starting Date**: A.S.A.P / 01 October 2023

**Report to**: Medical Director

**HOURS & SHIFTS**:

- Monday - Friday (08:00 am - 17:30 pm)
- Closed on all major public holidays
- Mandatory leave break during Christmas & New Years

**PACKAGE POTENTIAL**:

- Market related** Salary** (based on skills, experience & relevancy to the job description)
- Commission earned
- Incentives

**QUALIFICATIONS**:

- Incumbent must be a **qualified Skin Care & Aesthetics Professional**
- CIDESCO / ITEC / SAAHSP / CIBTAC / City & Guilds / N-Dip Somatology (minimum 2-year qualification)
- **Dermal Aesthetics** qualifications -_ BONUS_
- **Business or Marketing** qualification - _BONUS_

**EXPERIENCE & SKILLS**:

- Patient and Client relations - a friendly and welcoming personality
- Medical Aesthetic Practice or Aesthetic Clinic employment experience - Not negotiable
- Comfortable performing aesthetic skin care services (Peels, Needling, Laser etc.)
- At least TWO years in a senior, managerial role in the industry
- Computer savvy and clued up on several systems including Social Media (FB, Instagram, LinkedIn etc.)
- Financial & Budgeting savvy
- Human Resources & Employee Wellness
- Product trainer / lecturer experience - BONUS
- Admin savvy and able to work on several projects

**CHARACTERISITICS**:

- **Friendly**: patients must feel welcomed when they enter the practice
- **Patient**: patience is required to deal with challenging patients and repetitive inquiries.
- **Team player**: maintain a good relationship with your colleagues and ensure that any disagreements are dealt with discreetly and quickly so that you can work efficiently together as a team.
- **Responsible**: take accountability for your role within the business to ensure that things run smoothly. Report any problems to your manager as soon as possible to ensure that they are dealt with quickly
- **Willing to learn**: you will be required to have a certain amount of skill with administration tools to perform your job successfully.
- **Flexibility**: you must be willing to take on various roles so that you can assist all other staff where needed.
- **Compassion and understanding**: some patients need more attention, give them the opportunity to feel comfortable and confide in you.
- **Excellence**: everything done daily, whether it is offering a patient a cup of coffee or assisting doctor must be done with excellence.
- **Integrity**: ensure that you listen to patient’s needs and wants and advise according to these requirements, not according to what you think they need.
- **Professionalism**: always look and be the part of the clinical manager. Speak when spoken to and keep quiet when speaking is not appropriate.

**SUMMARY OF DUTIES**:

- Administration
- Manage social media content (create or develop where necessary)
- Draft Aesthetic plans in absence of doctor’s assistant
- Assist with Stock control
- Training assistance where operationally required
- Assist with strategic planning
- Product screening and attend launches or promotions
- Assist with patient prep where required
- Office management
- Attend to clinical queries
- Manage support team (receptionist, therapists, etc.) and all relevant HR
- Perform aesthetic treatments where operationally required in absence of aesthetician
- Assist Drs with any treatment in absence of assistant where operationally required
- Financial management
- Offer in-house training
- Patient relations & retention
- Handle queries
- Quality assurance
- Front desk duties where operationally required
- Assist with sales or product recommendation

This list is a summary of the duties and responsibilities assigned to this role - a detailed break down will be provided to our successful incumbent.

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