Practice Manager

2 weeks ago

Cape Town, South Africa TAH | The Animal Hospital and Vetshop Full time

**Who are We?**

Ou Kaapse Vet is an amazing small animal hospital and has joined the TAH family in 2023. The experienced and committed team have found a perfect home in our progressive, employee-centred network where we firmly believe that happy people = healthy pets. This means we spend a lot of energy developing teams of highly-skilled, enthusiastic professionals and provide them with the facilities, equipment and support they need to do their best work.

**What we Need**:
We, at Ou Kaapse Vet, are looking for the right person to join as a Practice Manager on a full time basis. If you are able to foster a culture of excellence, have great problem-solving abilities, understand the value of teamwork and believe in consistently providing the best standard of client care this may be the role for you. Previous experience in the veterinary industry is not essential, but proven leadership, planning and a motivating personality are qualities we will prioritise. You will be responsible for enabling the business to operate effectively on a daily basis and most importantly will be able manage, encourage and motivate the team as a whole. The role requires effective leadership, the ability to coordinate a large number of administrative tasks with great efficiency, and attention to the finest detail.

**This is a full-time role Monday - Friday 08:00-17:00.**

**What is expected from this job?**

**[*_**The detailed Job Description will be discussed in depth at the interview stage, below are some duties and responsibilities]*_
- Take full responsibility for the day-to-day operational - and people aspects of the practice
- Ensure our practice ethos of being the friendliest practice in the area permeates in all that we do and offer
- Manage and implement HR policies for each of the valued colleagues
- Solve problems swiftly to ensure we can continue to offer the great service we strive to deliver
- Manage direct client interaction and resolution of customer queries.
- Provide direct contact with service providers
- Create and maintain team cohesiveness
- Manage your own diary to achieve all of the above

**To be a good fit for this job, you will need**:
You will have had previous experience in managing a team, be an effective communicator, with good organisational and time management skills. You enjoy building relationships with our clients and with the team and have a passion for developing and coaching our colleagues.

**If you can tick these boxes, you will have an advantage**:

- Industry exposure.
- Pet related product knowledge.
- Qualification in Operations Management/Human Resources Management/Business Administration

**In return we can offer**:

- Competitive salary.
- Discounts on pet care and pet-related products.
- Long-service benefits.
- In-house career development opportunities
- Employee Wellness program at no cost offering support on all aspects of personal and work life.
- Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you_

Ability to Commute:

- Cape Town, Western Cape (required)

Application Deadline: 2024/03/09

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