Account Manager
3 weeks ago
We are a successful international IT company looking to hire an Account Manager who is:
- low maintenance (great personality, no emotional outbursts, takes constructive feedback well)
- a self starter, able to hit the ground running
- deadline driven
- eager to learn and grow long-term with the team
Responsibilities will include
**Client Liaison**
- Schedule and run account management meetings with clients dedicate in your assigned client base.
- Client check-in calls to maintain relationships
- Feedback and follow-up on request for quotes.
- Follow up on queries with projects / service desk to enable client feedback.
- Ensure that team is on track with weekly goals and tasks.
- Host weekly and where relevant internal meetings to plan for weekly goals and measurables
**Upsell**
- Allocate tasks to internal sales
- Identify and upsell prospective solutions into existing customer base.
- Identify areas of revenue generation within 3rd parties as well as customers within client base
**QuoteWerks**
- QC quotes in QW, in accordance with agreed process, authorisation and timelines.
- QC QW templates.
**Internal Liaison**
- Liaise with Projects team ahead of projects to ensure client requirements are met
- Liaise with service desk team for any assistance required for prospect solution upsell
**Requirements**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Minimum 5 years experience within the IT Managed Services sector (compulsory)
- Experience with Microsoft Cloud Services such as 365 and Sharepoint
- Experience with QuoteWerks is an advantage
- Strong technical skills
- Strong working knowledge of Cloud Services such as Azure and AWS
- Strong working knowledge of basic IT terminology like LAN, WAN, Raid, firewalls / VLAN, active directory
- Proven sales experience with products such as CISCO, Ruckus, Dell, Fortigate, Mimecast, Sophos
- Excellent client-facing and internal communication skills
- You must also be able to demonstrate you can work in an organised way, with excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multitasking skills
- Ability to manage teams and encourage a collaborative working environment.
- Ability to multi-task and adapt to changes quickly.
- Self-motivated with the ability to work in a fast-moving environment.
- Highly professional
- Ability to forge strong, long-lasting relationships with colleagues
- Valid driver’s license, own transport, and willingness to travel
**Job Types**: Full-time, Permanent
**Salary**: R6,000.00 - R20,000.00 per month
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