CRM - Customer Complaint Manager

**JOB DESCRIPTION** **JOB TITLE**:CRM Manager **REPORTS TO**: Head of Marketing **PURPOSE**: Serves as the link between the company and its customers. Responsible for the CRM implementation and advancement of strategies, plans, and systems in place to acquire and retain customers. Implement communication strategies that ensure customer satisfaction and...

**Job Advert Summary**: **Job purpose** Manage the resolution of customer complaints received from various sources such as: Telephone, E-mail, Workflow, Branches, Website, Partners, Brokers, Web, CEO’s office, Media, Social Media. Retaining the policy holder, while maintaining a high standard of customer service. This position is ideal for a hard-working...

Join Our Exclusive Talent Pool! We believe in nurturing talent and providing a platform for growth. As we expand our horizons, we are building a talent pool of passionate Complaints Officers who share our commitment to excellence. **Job Summary** - Investigate and resolve complaints received. - Social media management on all platforms **Key Performance...

Requirements: - A Bachelor’s degree in a relevant field or equivalent experiences - (Marketing Diploma, 6-8 years plus Marketing experience (CRM as a Specialisation) Responsibilities: - Design, execute and monitor direct marketing promotions, campaigns and interventions - Monitor data quality, segmenting, marketing activities and assessment -...

**CRM Manager and Specialist** Our company stands at the forefront of integrating advanced AI technologies into digital marketing, revolutionizing practices such as SEO, content creation, CRO, and copywriting. Our commitment to rapid, SEO-optimized content production and adherence to brand consistency distinguishes us. We are expanding our team to include...

Requirements: A Bachelor’s degree in a relevant field or equivalent experiences(Marketing Diploma, 6-8 years plus Marketing experience (CRM as a Specialisation)Responsibilities: Design, execute and monitor direct marketing promotions, campaigns and interventionsMonitor data quality, segmenting, marketing activities and assessmentCommunicate with...

Requirements:  A Bachelor’s degree in a relevant field or equivalent experiences (Marketing Diploma, 6-8 years plus Marketing experience (CRM as a Specialisation) Responsibilities:  Design, execute and monitor direct marketing promotions, campaigns and interventions Monitor data quality, segmenting, marketing activities and assessment Communicate with...

**Overview** Responsible for the **day-to-day management of the CRM teams and strategy**, focused on customer segmentation, promotional and comms calendar planning, bonus optimisation strategies and product improvements to drive enhanced player values and retention rates for the casino brands. Key requirement will be a s**trong analytic approach to drive a...

**Purpose of the Job**: The CRM Executive is responsible for managing customer relationships through the effective use of the Customer Relationship Management (CRM) system at Aramex. This role focuses on enhancing customer satisfaction, retention, and loyalty by analyzing customer data, facilitating communication, and supporting marketing initiatives. -...

**CRM Specialist**: **Ready to bring passion into your career?** A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its _raison d’être_ is "making life more beautiful, passing on a more beautiful planet". Operating in more than 150...

**Purpose of the Job**: The CRM Executive is responsible for managing customer relationships through the effective use of the Customer Relationship Management (CRM) system at Aramex. This role focuses on enhancing customer satisfaction, retention, and loyalty by analyzing customer data, facilitating communication, and supporting marketing initiatives. -...

Job Description Dear Future, Ombudsman Complaints Manager Are you someone who can: - Manage team members within the context of defined processes, set required performance parameters and act as technical coach where required. - End-to end analysis and investigation of Regulatory complaints. - Root cause and trend analysis, and suggestions on improvement...

About us, purpose, experience and qualifications **about us**: There is no about us detail available. **purpose**: Resolution of complaints that have been escalated. Maintain accurate records and identify trends which may indicate weaknesses in business systems and processes. Drive customer service through a professional approach. **experience and...

About us, purpose, experience and qualifications **about us**: - There is no about us detail available.**purpose**: - Resolution of complaints that have been escalated. Maintain accurate records and identify trends which may indicate weaknesses in business systems and processes. Drive customer service through a professional approach.**experience and...

**Description** - Provide ongoing analysis and implementation of required enhancements for CRM system/s. - Manage pipeline of CRM system requests - Provide CRM system support for all end users - Document and implement CRM system workflows - Monitor usage of key CRM system features - Create and manage Google reports using functions and pivots to be able to...

We are looking for a Full-time Remote CRM Resource Specialists who specializes in the use of Agile Platform. This person will be responsible for the design, implementation, and support of the CRM strategy. The specialist will also be responsible for managing, analyzing, and interpreting data to provide insight and support strategic business decisions. This...

Customer Relationship Manager vacancy in Mpumalanga - Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sales. - Meeting with managers in the...

Job Description Dear Future, Complaints Coordinator The role requires you to resolved complaints that have been escalated. To maintain accurate records and identify trends which may indicate weaknesses in business systems and processes. To drive customer service through a professional approach Are you someone who can: - Provide operational support...

Job Overview">We are seeking a highly skilled CRM Marketing Strategist to join our team at Isilumko Staffing (JHB).About the Role">This is a dynamic opportunity for an experienced marketing professional to lead and develop strategic marketing initiatives that drive business growth through customer engagement.The ideal candidate will have a strong background...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - Responsible for daily running of complaints including investigation, monitoring and resolving of system and business issues/problems....