CRM Specialist

2 weeks ago


Johannesburg, South Africa Jobted ZA C2 Full time

Requirements:

- A Bachelor’s degree in a relevant field or equivalent experiences
- (Marketing Diploma, 6-8 years plus Marketing experience (CRM as a Specialisation)

Responsibilities:

- Design, execute and monitor direct marketing promotions, campaigns and interventions
- Monitor data quality, segmenting, marketing activities and assessment
- Communicate with corporate CRM regarding activities, planning, updating and co-ordinating
- Maintain Loyalty Club by executing acquisition strategies to grow base, remarketing strategies to activate base and implement an always an maintenance strategy
- Attend to club requests, complaints and queries and monitor resolution within agreed timelines
- Plan and implement CRM campaigns and communication initiatives
- Track performance of CRM campaigns and draw up performance reports
- Draft all relevant corporate and guest communication
- Implement communications process to keep track of all communication
- Flexibility to work in line with the organization operational requirements
- Always Present a professional and favourable image of the organization


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