Regional Manager

3 weeks ago

Cape Town, South Africa Professional Recruitment Partners Full time

**Job Title**:
Regional Manager

**Region**:
Western Cape

**Location**:
Cape Town

**Reporting to**:
Chief Operations Officer

Regional manager Basic : R 40 000 ( negotiable)

Cell Allowance : R 1 000

Travel allowance : R 5 000

Fuel Allowance : R 4 000

**Role Purpose**

Develop and lead a successful team that provides service excellence to all customers. To ensure that the branch/region is managed to achieve company budgets, targets & objectives of growth, sustainability, and profitability. To ensure that all contract equipment is maintained to the highest standard at targeted cost levels and to develop his team in all necessary skills both technical and business.

**Skills and Experience**
- 5 - 7 years’ Regional Management / Operational experience.
- Strong Leadership, Customer Service, and decision-making skills
- BCom in Business Management will be considered as an advantage.
- Strong Analytical Skills
- Excellent Communication Skills
- Sound knowledge of budgeting, forecasting, and reporting.
- Relevant computer skills - MS Office
- Sound knowledge of relevant legislations, including health and safety, environmental and labour.

**Duties and Responsibilities**
- To lead the regional team in meeting monthly budgeted levels and where possible exceeded.
- Develop, implement, and champion a first-class service operation that ensures response, scheduled services and all break downs are handled within company KPIs with total professionalism and that customers are called back re response and completion of work to their satisfaction.
- To ensure that New/Used Plant Sales, Service, Short Term Hire and Parts departments achieve agreed customer coverage and conversion levels and that monthly budget and target sales, and gross profit levels are achieved.
- To ensure all technicians are kept busy and that additional customer and contract service work is obtained.
- To ensure that all quotes for New & Used Plant Sales, Short term hire, Parts, Customer Service and abuse work is followed up and billed correctly.
- To check that all contract equipment is maintained to the highest quality and at the manufacturer’s standards, scheduled servicing is carried out on time and at the required standard and that costs do not exceed budget.
- To maintain the short term hire fleet at the required standard so that availability targets are maintained and that maintenance costs do not exceed the allowance granted from short term hire.
- Manage the relationship with suppliers and relevant dealer to ensure that all KPI’s and standards are met.
- To ensure that warranty work is completed to the standard required by the manufacturer and that all claims are processed on time and that outstanding claims are followed up and received on time.
- To ensure that the regions departments meet all agreed KPIs and commercial targets.
- Manage the service admin department to ensure that job costing, hour meter readings, equipment records, and accounting records are produced and maintained within company processes and policies.
- Manage the Contracts Managers and Customer Service representative to ensure they meet agreed activity and operational targets.
- To ensure that fleet management reports are reviewed, and hour meter readings are accurate and to manage the relationship with the fleet management service provider in order to make sure all customer sites are working and that the devices are fitted and removed according to instructions from sales.
- Work closely with other key personnel internally to develop and achieve company budget, performance and strategic objectives.
- To implement and manage good people management ensuring that all staff have a formal balanced scorecards and that the required performance reviews are conducted twice a year.
- To ensure that voluntary staff turnover in the department is kept below 5% per annum.
- To maintain both the workshop and workshops on customer sites to health and safety, environmental and company standards and policies.
- To follow the company code of conduct, culture and policies and to ensure all members of staff in the department are aware of and follow them at all times.
- Attend management meetings as required and to ensure that staff are kept up to date on the relevant results and policies etc. are communicated promptly.
- Ensure that risk management policies are implemented and followed up and that all company assets and personnel under the departments control are adequately protected.
- To ensure that market pricing and competitive information is always up to date and to report any changes and developments in the market.
- As and when requested to prepare monthly and quarterly forecasts and annual departmental budgets.
- Manage the long-term rental expiry list and assist the National Sales Manager in deciding where assets should be disposed to (STR/used).
- Ensure that the Area Sales Managers and Sales Executives process all required information timeously and accurately into the Mag

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