Hotel Front Desk Agent

2 weeks ago


Stellenbosch, South Africa WINK Quiver Tree Apartments Full time

Responsibilities:

- Oversee all operations on site.
- Respond to guest and tenant inquiries and resolve issues and complaints in a timely, friendly and efficient manner;
- Monitor lobby traffic and adjust staffing accordingly;
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario;
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system;
- Perform all other duties as requested;
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner;
- Be aware of closed out and restricted dates;
- Attend all hotel required meetings and trainings;
- Be familiar with hospitality terminology;
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms;
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner;
- Follow all cash handling and credit policies.
**Requirements**:

- Minimum 2 years Hotel experience is required.
- Perform other reasonable job duties within the Hotel.
- OPERA or Semper PMS Experience.
- PLEASE NOTE THAT YOUR APPLICATION WILL NOT BE CONSIDERED IF YOU DO NOT HAVE MEET THE ABOVE MIN REQUIREMENTS.

**Job Types**: Full-time, Permanent

**Salary**: R8,250.00 per month


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