Account Manager

6 months ago

Polokwane, South Africa Metrofile Recruitment Full time

**Job Advert Summary**:

- Market and sell all company products and services to new clients and cross sell and upsell to existing clients to achieve agreed
sales and service targets.
- Maintain excellent customer relationships through effective service delivery and assist with daily tasks with the objective of retaining and growing the defined portfolios.
- Actively resolve all client queries that have been escalated within a reasonable timeframe and identify leads for respective Sector Heads.

**Minimum Requirements**:

- Degree in Sales / Marketing / Retail Management or equivalent
- At least 3-5 years’ experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar
- Must have a valid Drivers License
- Must have own vehicle
- Must have a clear criminal record

**Attributes**:

- Strong attention to detail
- Must have drive and resilience
- Must be reliable
- Results oriented and outcome driven
- Must be able to work individually and as part of a team

**Duties and Responsibilities**:

- Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Metrofile provides.
- Engages with clients on a regular basis to maintain sound relationships.
- Acts as primary contact between clients and Metrofile for purposes of:

- negotiating prices within the parameters of the Authority Framework
- providing customised solutions
- problem/issue resolution
- Stays abreast of and informs the GM of changing market and competitor trends.
- Maintains a current and updated database on all clients in own portfolio.
- Keeps informed of legislative requirements pertaining to document & records management.
- Ensures effective classification of client information to ensure fast and accurate retrieval.
- Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
- Compiles and reports on boxes past due on a quarterly basis.
- Develop Account Plans as agreed with GM for the allocated Portfolio to leverage new opportunities and ensure customer retention.
- Reports sales and service statistics to the Sales & Service Manager/ Sector Head on a weekly basis.
- Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios.
- Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.
- Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
- Ensure that clients’ portfolios data integrity is accurately maintained.
- Assists with preparing and presenting business proposals to both existing and new potential customers.
- Maintains close relationships with the Sector Head to capitalise on opportunities identified.
- Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
- Deals with, resolves, and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

**What we offer**:

- Market related salary and performance incentives
- All permanent team members required to join the company's provident fund and risk benefit
- Monthly health screening and access to counselling support services
- Attractive leave benefits
- Recognition of long service
- Internal promotions encouraged
- Leadership and employee development training programmes managed by our Training Department
- Continuous self development encouraged
- Clear mission and strategic direction
- Our values are ingrained in our business
- Collaboration and agility
- Customer centricity
- High performance culture
- Recognition and rewarding of high performers

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