Parking Supervisor

4 months ago

Cape Town, South Africa CTICC Full time

**The main purpose**: Responsible for assisting in managing the traffic in and out, and around the CTICC (Parking Areas)

**Reporting to the**: Parking and Logistics Manager

**Key responsibilities will include but are not limited to**:
**1. Managing and control of traffic flow around the CTICC**
- The management and control of ergonomic flow of traffic around the CTICC.
- Manage work schedules; liaise with service providers and the supervision of flexi-staff.
- Responsible for cash ups, balancing of manual cashiers, and daily float checks with the Parking Supervisor
- Assist the Parking Supervisor on compilation of event’s parking plan.
- Ensure all Standard operating procedures are adhered to.
- To ensure that road closure signage is in place on the day of the event
- Assist in producing and checking daily, weekly and monthly reports.
- Responsible for the control of stock and printing of parking tickets
- Control of all stationery and inventory lists
- Daily briefing of parking attendants and ad-hoc staff
- Responsible for parking office administration
- Doing daily checklists of all operating machinery
- Create and submit parking services quotes to current and prospective clients

**2. Client orientation and customer focus**
- Assist with driving duties where and when required. This includes providing transfer duties of staff when attending meeting or visiting clients.
- Assist visitors, clients and season parkers with parking queries
- Maintain excellent customer services and to assist clients
- Familiarise oneself with CTICC events and venues

**3. Service delivery and communication**
- Continuous monitoring of the parking systems to make sure they are in working order (ZMS Parking System and VMS Signage System)
- Reporting faulty equipment and equipment due for upgrade
- Make sure that all additional parking costs are registered on the function charge book for invoicing purposes.
- Follow up on the function charge to make sure that the clients are properly charge for additional services.
- First line maintenance of the parking machines for minor problems (E.g. ticket jams, not readable tickets etc.)

**Minimum qualifications and experience**:

- Matric certificate or equivalent (NQF Level 4)
- Hospitality industry background and at least 1 year experience in the parking environment
- Customer Service experience
- Driver’s license is essential

**Skills and Attributes**:

- Good communication skills
- Computer literate on Microsoft windows programs (especially excel)
- Must embody the CTICC values

**The CTICC has adopted a Mandatory COVID-19 Vaccination Policy.

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