Guest Arrival Expert

2 weeks ago

Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 24148734
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

***

**Function**

Reporting to the Concierge Manager, the successful incumbent is responsible to ensure all guest receive a welcoming experience. Assist with guest luggage requirements. Ensure that all valet parking request is conducted in a responsible manner whilst ensuring that all safety processes are adhered to and all relevant valet vehicle checks are conducted in accordance with Marriott International Policies and Procedures

**Required Experience & Qualifications**
- 2 years’ working experience in a Customer Service orientated/ Guest Experience / Hospitality environment preferable
- A valid code 08 Drivers license with at least 2 years driving experience
- Hospitality qualification advantageous
- Well versed in the English language, both verbal and written
- People centric with a strong focus on the Guest experience
- Ability to perform physically challenging tasks
- Maintain a neat and well-groomed appearance at all times
- Professional telephone and communication etiquette
- Ability to use Initiative and be proactive and self-driven
- Ability to work without supervision and within a team
- Ability to work within a pressurized environment
- Required to work rostered shifts and irregular hours as per operational requirements
- Available to work weekends and Public holidays as per operational requirements

**Key Responsibilities**
- Report directly to the Concierge Manager
- Ensure the highest standards of service throughout the hotel
- Assist within the department as required.
- Welcome and acknowledge each and every guest in a friendly verbal greeting using the guest name when possible open doors for guest.
- Escort guest in to the Hotel at all time when and introduce guest to the front desk.
- Ensure guest receives his/her luggage in a timeous manner to room.
- Ensure guest cars are valet parked on request.
- Ensure the guest vehicle is checked when valet parking vehicles and drive 10 km per hour / ensure vehicle seats are left in the same position.
- Report whereabouts to the Supervisor on shift.
- Answer telephone within 3 rings using the appropriate telephone etiquette.
- Ensure that the driveway / lobby area is always clean and attended to.
- To ensure all quests are served and receive the personal attention required whilst staying at the Westin Hotel
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

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