Sales Administrator

5 days ago


Roodepoort, South Africa RCL FOODS Careers Full time

**1. **Purpose of the Role**

To support the regional sales team and provide an important link between the managers and their clients by processing all sales-related paperwork, fielding queries and arranging appointments to visit new and established customers.

**Duties & Responsibilities**:
**1.1. **Daily/ Weekly/ Monthly Reporting**
- Ensure adherence to set deadlines and timeframes, as agreed to by the Business
- Assist RSM’s in compiling feedback to Principals
- Monthly Wins
- Promotional Feedback
- Price Surveys
- Depth of Distribution reporting on key SKU’s to assist RSM’s in maximising market penetration
- Short Dated Stock reports
- Point of Sale Registers, Stock Management and Feedback to RSM
- New Store Openings
- Weekly Depot Stock on Hand reports (highlighting out of stocks to RSM)
- Coupon/ Voucher Reconciliation
- Free Stock Tracker Implementation and Management
- EDI Rejection Reports
- Ad hoc reporting requests by RSM’s and/ or Principals attended to within a 48 hour time frame (BW and Qlikview Systems)
- Daily feedback on deadlines set out by Management in conjunction with principal requirements
- Coordinating deadlines within respective regions and ensuring timeous feedback to RSM
- Supplying Admin Controller/ Sales Information Manager with relevant information required for monthly reporting
- Notify BI team of changes within regions of people moving or exiting VTM as and when change happens.

**1.1. **Sales Administration**
- Address customer telephonic queries and channel complaints to the appropriate individual.
- Follow up with the call centre when necessary.
- Assist ASM’s with quarterly cycle meeting preparations - sourcing, receiving quotations and booking of venues, accommodation, refreshments and printing of call cycles and/or other documentation.
- Assisting with urgent principal feedback and contacting stores on behalf of ASM’s when they are not able to do so themselves.
- Responsible for ensuring all cluster lists are updated on a monthly basis and submitted together with bulk sms detail.
- Communicate via individual / bulk sms’s to field staff - contact field staff for relevant information required by principals.
- Principal product launch + promotional communication to be set up at venues and coordinate launch.
- Implement and maintain consolidated promotional grids for the respective region(s) and ensure bulk sms’s are sent to trade to communicate promotions
- Manage Point of Sale (POS) Register, to ensure there is a record of what POS has been taken by staff and where it is being used.
- Manage Coupon Register process: ensure correct record keeping is maintained (i.e.: when handing out coupons a record is kept by how many, who and which store will need). Registers to be submitted to principal monthly.
- Record and manage incoming & outgoing free stock as per allocation.
- Order Placements - stationery/bags/uplifts/seals. To ensure stationery levels are also at a level so that there are no issues when required.
- Uplift Books - keep records of books distributed to the ASMs and Field Marketers.
- Assist RSM’s and ASM’s with ordering of Trade cards and ensuring payments are processed timeously, assisting ASM with ref numbers when required.
- Responsible for collating all feedback with regard to recalls, even if it means calling stores on behalf of ASM’s
- Assist with collating bulk uniform orders annually
- Assisting RSM’s with travel documentation when needed
- Processing of relevant workflows - Customer, New Vendor, Expense Claims, New Staff, Leave and Capex workflows
- Maintain and safeguard electronic/ paper-based customer records and information
- Updating RSM/ ASM/ Rep in-trays with important information such as deal sheets
- Logging ad hoc IT issues with BCX
- Dialling RSM and ASM’s into telecoms on an ad hoc basis
- Ad hoc boardroom bookings
- Ad hoc printing requests

**Minimum Requirements**:

- Matric
- A secretarial diploma or office administration diploma would be an advantage
- 2 years' administrative experience


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