Sales Administrator

5 days ago

Roodepoort, South Africa GBS Full time

Are you ready to be the **driving force** of our sales team? As a Sales Administrator, you'll play a crucial role in ensuring our sales operations run smoothly and efficiently. Your mission is to assist and support our dynamic sales team by handling all sales-administrative duties with precision and flair. This is your chance to be part of a vibrant team, inspire excellence, and drive remarkable results. If you're organized, energetic, and ready to make a real impact, we want you on our team

**Key Responsibilities**:

- ** Submission of Sales Applications**:

- ** Order Verification**:Cross-check orders against the promotional list to ensure no mismatches in Package Codes, Tariff Codes, Deal ID References, Pricing, Package, Handset, and Inclusive Values.
- ** Timely Follow-Up on Application Statuses**:

- ** Delivery Coordination**:Liaise with couriers to ensure the delivery of all orders.
- ** Contract Activation**:Ensure all contracts are activated in a timely manner.
- ** RICA Registration**:Conduct RICA registration on all newly activated contracts.
- ** Producing Reports for Monitoring**:

- ** Sales Reporting**:Report all logged sales in the required manner and update them timely through every step of the sales process up to activation.
- ** Daily Reporting**:Submit the Daily Sales Report to management within specified deadlines.
- ** Subscription Verification**:Ensure the Subscription Values of each contract match the billing/unbilled package amount against related systems.
- ** Activation Reporting**:Submit daily reports of all activations to the Account Managers for verification.
- ** Productivity Reporting**:Produce daily, weekly, and monthly productivity reports.
- ** Query Handling**:

- ** Guidance Provision**:Provide guidance to all staff on handling and resolving various account queries from clients.
- ** Escalation Management**:Follow escalation processes to resolve any account-related queries.
- ** Management Escalation**:Escalate queries/matters to management as needed.
- ** Other Administrative Functions**:

- ** Administrative Duties**:Handle filing, ad-hoc reporting, data consolidation, and other administrative tasks.
- ** Data Entry**:Capture leads onto the relevant systems.
- ** Lead Allocation**:Effectively allocate leads to sales consultants.

**Qualifications and Requirements**:

- Matric
- Minimum 12 months administrative experience within a telecommunications environment
- Proven track record of experience
- Must have knowledge of the Mobile Telecommunications environment.
- Telecommunications product and industry knowledge
- Excellent PC Skills (MS Office)
- Ability to multitask and provide support to 20+ Account Managers

**Behavioural Competencies**:

- Exceptional presentation and communication skills
- Strong time management and organizational abilities
- Proven problem-solving expertise
- Analytical mindset with a professional demeanor
- Sound judgment and logical decision-making capabilities
- Creative and innovative thinker
- Resilient under pressure, with the ability to manage stress effectively
- Excellent relationship-building skills and process competence

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