Complex Wellness Officer

5 months ago

Port Elizabeth, South Africa Own Haven Housing Association Full time

**Summary**

To provide a link between Own Haven and its residents within a specific complex. In order to achieve this, you will be responsible for the day to day operational activities within the complex such as, but not limited to - assisting prospective tenants with viewings, introducing new tenants to their units by conducting inspections and escalating tenants’ queries through to the relevant reporting lines.

**Operational Requirements**

Execute daily tasks and work instructions according to relevant Procedures.
- Show vacant units to prospective tenants
- Conduct handover, pre-exit and final inspections with tenants
- Carry out 20 house visits per month.
- Check that vacant units are ready for occupation
- Report suspected sub-letting to Client Services.
- Report abscondments to Client Services.
- Resolve minor tenant enquiries where possible or escalate to Tenant Liaison Officer.
- Report any social issues to Client Services
- Facilitate a positive social climate within the complex through regular (formal & informal) engagement with tenants.
- Regular inspection of building and grounds identifying items for repair.
- Report all maintenance matters on common property to the head office
- Direct tenants to report all internal flat maintenance matters to head office for job orders to be issued.
- Facilitate access to flats for maintenance tasks to be undertaken
- Ensuring that the cleaning and gardening tasks/activities are being completed to the required standard
- Ensure that requisite cleaning equipment is fully functional and sufficient chemicals are on hand.
- Report equipment that needs repair / replacement
- Ensure chickens are fed and sufficient food supply is always available
- Staff management
- Utilities and credit control support
- Community initiatives

**Minimum requirements**
- A Grade 12 qualification or above is preferred;
- Live in position with housing allowance provided
- Drivers license
- 1 year of customer service experience;
- 2-3 years of building and maintenance management experience.
- 1 year supervisory experience
- We are urgently looking to fill this vacancy.

**Salary range: Negotiable**

**Housing allowance: To be confirmed.**

**Skills and attributes**
- Verbal and written communication skills
- Conflict management skills
- MS Office skills
- Ability to work under pressure
- Ability to work in a team and Individually
- Attention to detail
- Persuasiveness and Assertiveness
- Problem Solving skills
- Gathering and Analysing Information
- Cultural sensitivity
- Decisiveness

Ability to commute/relocate:

- Port Elizabeth, Eastern Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

Application Deadline: 2024/08/27

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