Service Desk Coordinator/technician

**The purpose of the position**: - Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator. - We aim for 100% no tickets breached so...

The purpose of the position:· Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator.· We aim for 100% no tickets breached so the...

**Job Number** - 72228 **Job Type** - Permanent **Job Title** - Desktop Technician/Service Desk Agent/Change Management Admin **Computer Skills** - IT related **Industry** - Hosting services **City** - Johannesburg **Province** - Gauteng**Roles and Responsibilities**: **Desktop Technician**: - **End-User Support**: - Provide technical support to...

Position OverviewWe are seeking a highly skilled and experienced Support Desk Coordinator to join our Operations Division. The primary role of this position is to act as the first point of contact for our clients, efficiently managing and delegating support tickets to the appropriate technical staff, and ensuring these tickets are resolved within the agreed...

Position OverviewWe are seeking a skilled and experienced Support Desk Coordinator to join our Operations Division. The primary role of this position is to act as the first point of contact for our clients, efficiently managing and delegating support tickets to the appropriate technical staff, and ensuring these tickets are resolved within the agreed service...

**About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...

The purpose of this role is to provide exceptional customer service and technical support to our clients.Key responsibilities include:Receiving and resolving customer inquiries and issues via phone, email, and in-person.Coordinating and prioritizing service tickets to ensure timely resolution.Providing continuous status updates to customers to ensure...

We are seeking a highly skilled and experienced Service Desk Manager to oversee our service desk operations. The Service Desk Manager will be responsible for leading multiple teams of support specialists, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. **KEY RESPONSIBILITIES**: - Provide...

IT Service Desk Technician (Helpdesk 1st Line Support) Job Purpose Service Desk Technician providing first-line support to Client Sites using Remote Tools. Duties and Responsibilities - Validate newly created tickets from all sources using Validation Matrixes. - Validate customer details (contact customer if required). - Validate first pass assessment of...

Gauteng, JHB - Northern Suburbs - R 15 000 - R 20000 Monthly Cost To Company- Role: IT Help Desk Coordinator Location: Johannesburg - Fourways (Office Based role) Are you a young, dynamic, and customer-focused individual with a passion for IT? Do you possess the drive to excel in a fast-paced environment? If so, we have an exciting opportunity for you! Our...

Job Summary:The Support Desk Coordinator will play a crucial role in ensuring seamless customer service and technical support for our clients. This position requires a highly organized and communicative individual who can effectively manage service tickets, prioritize tasks, and maintain a strong working relationship with technical staff.Key...

**Main Job Purpose** As a Service Desk Co-ordinator, you'll be responsible for the smooth running of our support desk. The Co-ordinator will deal with customers on an escalation basis and is accountable for the management of the Service Desk and any associated vendors. The Service Desk Co-ordinator will provide information to other key Stakeholder areas...

**About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...

**Job Number** - 71657 **Job Type** - Permanent **Job Title** - Service Desk Analyst **Computer Skills** - Customer service skills,Technical proficiency,multitasking,problem solving skills **Industry** - Computer - IT **City** - Johannesburg **Province** - Gauteng - Provide technical support and assistance to end-users, helping them resolve IT-related...

**1. Technical Proficiency**: - Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. - ITIL Knowledge: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Knowledge Management, to align service desk operations with...

JOB TITLE - SERVICE DESK AGENT DUTIES AND RESPONSIBILITIES: - Incident Handling: Ticket Resolution: Receive, log, and categorize incidents and service requests. Troubleshooting: Diagnose and resolve technical issues or escalate them to the appropriate support groups. - Customer Interaction. User Support: Provide frontline support to end-users, addressing...

Job Summary:The Support Desk Coordinator plays a vital role in ensuring seamless customer service and technical support for our clients. This position requires strong communication skills, attention to detail, and the ability to prioritize tasks effectively.Key Responsibilities:Receive and respond to customer inquiries via phone, email, and in-person...

JOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance...

The purpose of this role is to provide exceptional customer service and ensure seamless technical support to our clients.Key responsibilities include:Coordinating and prioritizing service tickets to ensure timely resolution.Providing continuous status updates to customers to maintain high satisfaction levels.Escalating complex issues to senior technicians...

Key Responsibilities:​Answering and directing telephone calls in a professional manner.​Providing exceptional customer service and addressing customer queries in a timely and efficient manner.​Managing data, records, and reports in various formats, ensuring accuracy and confidentiality.​Handling correspondence and communications in a professional and...