Service Desk Coordinator/technician

**The purpose of the position**: - Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator. - We aim for 100% no tickets breached so...

**Job Number** - 72228 **Job Type** - Permanent **Job Title** - Desktop Technician/Service Desk Agent/Change Management Admin **Computer Skills** - IT related **Industry** - Hosting services **City** - Johannesburg **Province** - Gauteng**Roles and Responsibilities**: **Desktop Technician**: - **End-User Support**: - Provide technical support to...

**Title**: **L1 Service Desk Technician**: **Salary**: - 15000 **Description**: - Our client is an established provider of reliable IT infrastructure and services with head offices in KZN. They are currently looking for an IT Technician to operate from their offices in Bedfordview. - You will be the 1st point of contact for all Gauteng clients, so you...

The National Service Desk Manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. The National Service Desk Manager should have a solid technical background combined with customer...

**About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...

We are seeking a highly skilled and experienced Service Desk Manager to oversee our service desk operations. The Service Desk Manager will be responsible for leading multiple teams of support specialists, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. **KEY RESPONSIBILITIES**: - Provide...

**Description of role**: Manage the performance & delivery of the Turrito Service Desk to ensure that customer expectations are met or exceeded from all aspects; from ticket resolution to monthly reporting. Responsible for ensuring that the staff are exceeding expectations in their daily performance, meeting defined metrics, and leading from the front by...

Gauteng, JHB - Northern Suburbs - R 15 000 - R 20000 Monthly Cost To Company- Role: IT Help Desk Coordinator Location: Johannesburg - Fourways (Office Based role) Are you a young, dynamic, and customer-focused individual with a passion for IT? Do you possess the drive to excel in a fast-paced environment? If so, we have an exciting opportunity for you! Our...

**Main Job Purpose** As a Service Desk Co-ordinator, you'll be responsible for the smooth running of our support desk. The Co-ordinator will deal with customers on an escalation basis and is accountable for the management of the Service Desk and any associated vendors. The Service Desk Co-ordinator will provide information to other key Stakeholder areas...

Job Title: Front Desk CoordinatorA well-established business in Edenvale is seeking a highly skilled Front Desk Coordinator to join their team. As a key member of the customer services team, you will be responsible for managing the switchboard and front desk of the office.Responsibilities:• Manage quotations, COD orders, courier services, customer queries,...

Exciting opportunity within ICT Solutions for an Service Desk Coordinator. Our client is an internationally trusted ICT Solutions provider looking for a service desk coordinator to join their team. Their culture is to " break the mold in order to achieve exceptional outcomes." This is evident of their high-performance and successful work culture. The...

JOB TITLE - SERVICE DESK AGENT DUTIES AND RESPONSIBILITIES: - Incident Handling: Ticket Resolution: Receive, log, and categorize incidents and service requests. Troubleshooting: Diagnose and resolve technical issues or escalate them to the appropriate support groups. - Customer Interaction. User Support: Provide frontline support to end-users, addressing...

**About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...

**1. Technical Proficiency**: - Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. - ITIL Knowledge: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Knowledge Management, to align service desk operations with...

**Job Number** - 71657 **Job Type** - Permanent **Job Title** - Service Desk Analyst **Computer Skills** - Customer service skills,Technical proficiency,multitasking,problem solving skills **Industry** - Computer - IT **City** - Johannesburg **Province** - Gauteng - Provide technical support and assistance to end-users, helping them resolve IT-related...

Job Title: Front Desk CoordinatorWe are seeking a highly skilled and organized individual to join our team as a Front Desk Coordinator at FUCHS. The successful candidate will be responsible for providing exceptional customer service, managing high-volume calls, and ensuring the smooth day-to-day operation of our front desk.About the RoleThis is an exciting...

At Oxyon Human Capital Solutions, we are seeking a highly organized and skilled Front Desk Coordinator to join our team.Salary: R120,000 - R150,000 per annumJob Description:We are looking for an individual who can provide exceptional customer service and administrative support. The ideal candidate will have excellent communication skills, be able to...

JOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance...

IT Service Desk Technician - AA/EE - JHB North Minimum requirements: - Relevant IT qualification (required) - 3 Years’ Experience in customer service-related work environment - ITIL V4 Foundation Certified (preferred) - A+ and N+ Certified - Microsoft Certified System Engineer (MCSE), Microsoft Certified Professional (MCP) - Platforms: Windows, Mac OS X,...

**POSITION: FRONT DESK COORDINATOR** **LOCATION: ROODEPOORT, GAUTENG** **INDUSTRY: BEAUTY AND AESTHETIC CLINIC** **APPLICATION REQUIREMENTS**: - Qualified Beauty Therapist - 2 years+ Beauty Industry Front Desk Experience - Reside in West Rand, Gauteng - Salon Software experience: Spa Guru and or Chidesk loyal #hardworking #honest #positiveattitude...