Investo Performance Coach
3 days ago
-Introduction
Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme),
and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and
people from all walks of life to achieve their financial goals and life aspirations.
We help people grow their savings, protect what matters to them and invest for the future. We help companies
and organisations care for and reward their employees and members. Through our own network of advisers or via
independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions
Role Purpose
Coach new and existing employees to enhance and improve performance and quality aligned business standard and client expectations.
Requirements
3-5 years in a service or sales role
Coaching experience (preferred)
Formal qualifications
Matric or equivalent
Coaching qualification
On the job training/qualifications
Relevant product training
Relevant systems and processes
Relevant systems and processes
Verbal and written communication
Relationship management
Analytic skills
Problem solving
Planning and organising
MS Office Suite (Word, Excel)
Business Area specific products, systems and procedures (preferred)
Knowledge of relevant legislation and regulations
Relevant industry knowledge
Knowledge of coaching principles and practices
Duties & Responsibilities
INTERNAL PROCESS
Analyse client and intermediary engagements to identify area of performance improvement and to align quality standards Collaborate with various internal stakeholder such as quality assurance, learning, client insights and management to determine coaching requirements related to knowlegde, skills and behaviour Guide and provide coaching to employees to deliver on the client experience aligned to business standards In collaboration with management craft development and coaching plans aligned to identified development needs Conduct coaching sessions with employees to improve performance aligned to business standards and prosesses Craft coaching interventions to address development needs and enhance performance Report on areas of opportunity and risk within the area of responisbility and make recommendations to address identified gaps Monitor the success of coaching interventions and provide feedback to relevant stakeholder.
CLIENT
Investigate client queries within the agreed service level and ensure that client receives timeous feedback. Escalate client queries to the relevant department or stakeholder. Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services. Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Provide authoritative, expertise and advice to clients and stakeholders. Build and maintain relationships with clients and internal and external stakeholders. Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed. Make recommendations to improve client service and fair treatment of clients within area of responsibility. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
PEOPLE
Develop and maintain productive and collaborative working relationships with peers and stakeholders. Positively influence and participate in change initiatives. Continuously develop own expertise in terms of professional, industry and legislation knowledge. Contribute to continuous innovation through the development, sharing and implementation of new ideas. Take ownership for driving career development.
FINANCE
Contribute to the financial planning process within area. Identify opportunities to enhance cost effectiveness and increase operational efficiency. Manage financial and other company resources under your control with due respect. Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
Examining Information: Analyses and processes information asks probing questions strives to find solutions to problems.
Providing Insights: Is focused on continuously improving things provides insights by identifying key issues makes intuitive judgments.
Establishing Reports: Builds rapport and puts people at ease is engaging and welcomes people finds it easy to make friends.
Articulating Information: Is articulate in giving presentations is eloquent and explains things well projects social confidence when articulating information.
Empowering Individuals: Motivates individuals by empowering them seeks to inspire people and groups gives encouragement to others.
Understanding People: Shows empathy and compassion attends and listens to people is attentive and understands the motivation in
-
Coach Client Service
7 days ago
Centurion, South Africa PPS Recruitment Full time**Job Advert Summary**: An exciting opportunity for an enthusiastic and results driven Coach exists, to provide one on one job support to coachees in order to assist them with the enhancement of their skills so that the coachees can accomplish tasks optimally. The coach will also take responsibility for the quality assurance process for their...
-
Coach : Integrated Care Management
1 week ago
Centurion, South Africa PPS Recruitment Full time**Job Advert Summary**: **Minimum Requirements**: - Have a grade 12 qualification - A Tertiary qualification will be an added advantage - Be able to develop a training needs analysis in line with our Performance Management System and ensure training interventions accordingly - Be able to transfer skills and knowledge - Develop and maintain Work Procedures...
-
Coach : Hospital Benefit Managemant
3 days ago
Centurion, South Africa PPS Recruitment Full time**Job Advert Summary**: A new opportunity is open to an adaptable and people orientated team player, to provide on the job training and support to new clinical staff and coachees towards the enhancement of their skills in order to accomplish tasks optimally. **Minimum Requirements**: - Grade 12 certificate - A Registered Nursing qualification - A minimum...
-
HR Coach for Automotive Dealerships
3 days ago
Centurion, Gauteng, South Africa Headhunters Full timeJob Role:The HR Coach for Automotive Dealerships at Headhunters will be responsible for providing expert coaching and guidance to our clients in the automotive industry. Your primary focus will be on human resources coaching, ensuring that our clients have the best possible team in place to drive business success.Key Responsibilities:• Provide expert...
-
HR Consultant and Dealer Coach
1 week ago
Centurion, Gauteng, South Africa Headhunters Full timeRequirements: Diploma / Degree in: Human Resources / Psychology / Industrial Psychology / Business Management.COMENSA Accreditation.Minimum 5-8 years of experience in the automotive industry.At least 3-5 years of direct experience in coaching individuals or teams, ideally within a business context or in a sales/service environment.5-8 years of working...
-
Executive Coach
3 days ago
Centurion, South Africa WeBuyCars Full time**Executive Coach: Job Specification** We are looking for a qualified professional to join our We Buy Cars Team. This person will work with individuals (high potential employees) to help them gain Self-awareness, clarify goals, achieve their development objectives, unlock their potential and act as a sounding board. **Responsibilities** - Develop an...
-
Gymnastic Coach
2 days ago
Centurion, Gauteng, South Africa Ligpos Ltd Full timeJOB DESCRIPTION: GYMNASTIC COACH - (Half day afternoon post) Location: Centurion, Gauteng Field: Sports and Education Short Description of Position: The ideal candidate is a qualified Preschool and Level 1 to 3 artistic Gymnastics Coach capable of developing, planning, and executing lesson plans. The position requires a passion for gymnastics, a love for...
-
Senior Agile Coach
1 day ago
Centurion, South Africa Project Management Connection Full time**Job Purpose**: To grow the agile skills in the organisation by establishing standards, policies and practices for the introduction and sustainability of Agile methodologies. Ensure that relevant people in the organization are upskilled in the principles of Agile as well as the standards, policies and practices adopted by the...
-
Performance Enhancement Specialist
4 days ago
Centurion, Gauteng, South Africa MPOWER Full timeWe are looking for a results-driven Performance Enhancement Specialist to join our team at MPOWER.About the RoleThis is an exceptional opportunity to leverage your expertise in training and development to drive business outcomes and enhance employee performance. The successful candidate will be responsible for designing and implementing targeted development...
-
Gymnastic Coach
4 weeks ago
Centurion, South Africa Ligpos Ltd Full timeJOB DESCRIPTION: GYMNASTIC COACH Location: Centurion, Gauteng Field: Sports and Education Short Description of Position: The ideal candidate is a qualified Preschool and Level 1 to 3 artistic Gymnastics Coach capable of developing, planning, and executing lesson plans. The position requires a passion for gymnastics, a love for teaching, and a commitment to...
-
Bulk Trading Administrator
1 week ago
Centurion, South Africa Momentum Investments Full time**Introduction** - Through our client-facing brands and our other specialist brands, Momentum Group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their...
-
Learning Facilitator
2 days ago
Centurion, South Africa Momentum Metropolitan Holdings Full time-Introduction Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA. Role Purpose The...
-
Student Success Coach
6 days ago
Centurion, Gauteng, South Africa NewBridge Graduate Institute Full timeJob DetailsThis is a full-time position based at our Highveld Campus in Centurion. The successful candidate will be required to work extended hours during peak registration periods and attend events as needed.Key Performance Indicators (KPIs): Achieve individual sales targets. Supervise and motivate the sales team to meet targets. Build and maintain strong...
-
Senior Actuarial Professional
23 hours ago
Centurion, Gauteng, South Africa Momentum Metropolitan Holdings Limited Full timeAbout the RoleMomentum Metropolitan Holdings Limited is a leading provider of sustainable health solutions, delivering integrated healthcare services to clients across various segments. Our mission is to create value by leveraging unique insights and defined health capabilities.We are seeking an experienced Senior Actuarial Analyst to perform specialist...
-
Operations Manager
23 hours ago
Centurion, Gauteng, South Africa Ziyana Group Full timeAbout the RoleWe are looking for a highly motivated Operations Manager - Facilities Division to oversee the day-to-day operations of our facilities management services. This role involves managing back-to-back SLA agreements with suppliers and contractors, monitoring service providers' performance, and implementing corrective actions for any deviations from...
-
Senior Actuarial Analyst
4 weeks ago
Centurion, South Africa Health Solutions Full time**Introduction** - Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...
-
Fund Administrator
4 weeks ago
Centurion, South Africa Momentum Investments Full time**Introduction**Role Purpose** - The Fund Administrator will be responsible to perform all tasks related to the administration of the Fund Administration functions. The Fund Administrator will be required to support and assist various platforms and align office hours in accordance with the required timelines (including the international business...
-
Contracts Manager
3 days ago
Centurion, South Africa Talent 101 Full time**MUST HAVE FACILITIES, CLEANING AND SANITATION EXPERIENCE**: - Responsible for driving cleaning and hygiene for the Client - Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA) - Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client...
-
1771 - Team Leader Alarm Monitoring - Bureau
2 days ago
Centurion, South Africa Ctrack Full time**We are hiring a Call Centre Team Leader**: The Call Centre Team Leader is responsible for overseeing and managing a team of call center agents to ensure optimal performance, customer satisfaction, and achievement of departmental goals. This role involves leading, coaching, and developing the team while maintaining quality standards and driving operational...
-
Financial Wellness Lead
3 days ago
Centurion, Gauteng, South Africa DCM Group Full timeDCM Group is seeking an experienced and accomplished professional to lead the sales function within our Financial Wellness division.About the RoleThis mid-senior level position requires a strong leader with a proven track record in team management, stakeholder relationship-building, and strategic execution to drive departmental success.The ideal candidate...