Motor Vehicle Dealer Coach

4 days ago

Centurion, Gauteng, South Africa Headhunters Full time
Requirements:
  • Relevant qualification
  • Minimum of 3-5 years of experience in the automotive industry with 3-5 years of working experience in human resources, including consulting and training
  • At least 3-5 years of direct experience in coaching individuals or teams, ideally within a business context or in a sales/service environment
  • Dealer experience
  • Experience in customer experience, sales teams, and service departments to improve performance
  • Expertise in developing action plans, delivering coaching sessions, and guiding individuals through change and improvement processes
  • Ability to manage multiple projects simultaneously while ensuring timely and successful outcomes
  • This role requires travel both within and outside of South Africa, so a valid drivers license and passport are essential. Own transport is also required.

Responsibilities and expectations but not limited to:
Human Resource Consultant:
  • Integrate people strategy and company objectives with dealer requirements and HR service offerings.
  • Support training development within the delivery organisation, including reviews, gap assessments, and sourcing and advising on learning strategies and content.
  • Support internal communication strategies for development and planning for internal and external stakeholders.
  • Research, prepare communication materials, and deliver presentations, providing recommendations based on best practices and expertise.
  • Lead or support the design, development, and implementation of talent management and development programs such as succession planning and leadership development.
  • Develop creative strategies, methods, and tools to assess organisational development and human performance and measure progress in achieving objectives.
  • Prepare plans and costings for projects / initiatives and lead internal project teams and external service providers.
  • Market company services to the dealer network.
  • Ensure effective time management, balancing HR services across Elite Dealers and other KPI-related activities.
  • Identify and assess human performance-related business improvement opportunities and share innovative human performance concepts.
  • Research, develop, and share human performance reference materials to contribute to the companys knowledge capital.
Coach:
  • Coordinate and schedule regular meetings between the dealership team and coach to review progress and align on objectives.
  • Conduct gap analysis and root cause analysis within the dealership, evaluating staff capabilities, customer service, sales processes, and operational efficiency.
  • Develop action plans with dealership staff to address identified gaps and align with dealership goals.
  • Provide ongoing coaching and support to ensure successful implementation of action plans.
  • Monitor progress and recommend adjustments as necessary.
  • Help staff establish sustainable routines to make the implementation of action plans a habit.
  • Regularly assess the effectiveness of coaching programs and make data-driven adjustments to improve results.
  • Stay up to date with the latest trends and best practices in automotive sales, aftersales, and customer service to ensure coaching is relevant and impactful.
  • Build strong relationships with dealership management and staff to foster a collaborative and productive coaching environment.

Key Performance Areas:
Strategic People Planning:
  • Engage with dealers to understand recruitment requirements linked to psychometric assessments and development needs.
  • Align companys training offerings with dealer development needs.
  • Coach Dealer Management in aligning people development plans with brand values and customer service goals.
  • Guide on the appropriate selection and assessment tools (e.g., psychometric assessments).
  • Assist with the induction and onboarding of new recruits at dealerships.
  • Communicate recruitment initiatives and available HR services to dealers.
People Development:
  • Oversee the development of meaningful individual/team development plans.
  • Support and coach dealers in creating and linking individual/team development plans with training offerings.
  • Assist in coordinating psychometric assessments for new or existing staff.
  • Advise on succession planning, training, and career development opportunities.
  • Interpret and evaluate cultural, environmental, and leadership factors impacting dealer performance, offering solutions to address them.
  • Promote alignment of performance indicators with brand values and customer service growth.
Reward and Recognition:
  • Advise dealerships on the benefits and impact of positive and timely reward and recognition practices.
Leadership Development:
  • Facilitate working groups, teams, and brainstorming sessions to increase performance and efficiencies.
  • Mentor Dealer Principals and managers on performance management, using LMS (Learning Management Systems).
  • Monitor LMS updates and ensure compliance with service level agreements (SLAs).
  • Foster positive internal relationships and provide feedback to improve service offerings.
Project Management:
  • Manage the completion of assigned projects, ensuring alignment with company and dealer network needs.
Internal Support:
  • Support company events such as certification examinations, product launches, and department workshops.
  • Attend roadshows and stay current on HR trends, brand values, and strategy.
  • Ensure timely reporting and adherence to internal processes (e.g., expense claims, monthly schedules).
  • Assist with HR audits and analysis of trends within Elite Dealers.
  • Contribute to annual Customer Satisfaction Survey completions.

If you do not hear from us within two weeks of applying, you may assume that your application was unsuccessful.

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