Assistant Manager
2 weeks ago
Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
**Job Description**:
Team Manager for Insurance campaign
**Job Description**:
Lead a Team of Customer service reps to deliver world class customer experience. Coach, support, drive and engage with you team to deliver the best results in KPIS and SLAs
**Job Description**:
**Main purpose**
To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI’s to increase the profitability of the business, remaining committed to treating customers fairly
**Responsibility**
- Deliver success against KPI targets and plans, through effective management of people.
- Create a positive learning environment that empowers and develops the Customer Service Agents.
- Be a role model who participates in achieving the wider contact center overall objectives to allow for first class customer service.
- Gathering information to analyze problems and generate solutions in taking the initiative by going beyond job remit and identify areas for improvement with a “can do” attitude
- Understands the Business in that you are aware of the business strategy, products, service and organizational structure.
- Understanding the wider implications around team engagement and how it links to the focus on reduction of attrition and absenteeism.
- Organizes and plans ahead in terms of work schedules and activities to meet deadlines and quality measures, whilst considering the needs of others so as to ensure that the overall goals and objectives are met
- Supports others by sharing knowledge and expertise which promotes effectiveness of individual performance and how this contributes to the team goal.
**Qualifications**:
Matric
Additional Information
Minimum 24 month customer service experience, 12 month of which in leadership / supervisory position.
-
Assistant Manager
1 week ago
Century City, South Africa Boardriders Full time**Assistant Manager BDRS Canalwalk** **Qualifications**: - Senior Certificate - Grade 12 **Experience**: **Critical** - 3 Years+ Proven experience in a Volume retail sales environment incorporating front line sales and supervision of 8+ staff - Knowledge of human resource and personnel management principles - Experience in apparel fashion retail. **Key...
-
Assistant Store Manager
2 weeks ago
Century City, South Africa Lunar Mart Full timeGrocery Store looking for a assistant store manager and cashier The purpose of the assistant store manager is to provide excellent customer service at the Point of Sale area. The duties and activities in this area needs to be executed by following procedure efficiently, accurately, and courteously. This ensures maximizing selling opportunities and minimizing...
-
Assistant Accountant
2 weeks ago
Century City, South Africa CA Financial Appointments Full timeAn exciting Assistant Accountant role has become available within a leading FMCG company. The successful incumbent will provide financial information to management by analysing data, preparing reports, monitoring budgets and cost control. **Responsibilities**: - Record, verify, consolidate and enter transactions - Perform monthly balance sheet...
-
Npd Assistant
3 weeks ago
Century City, South Africa The Link Recruitment Full time**Purpose of the role** - To assist information required in the various project steps, ensuring all aspects of the project are dully attended to and completed correctly and on time. and provide support in the management and execution of projects to enable a successful and on time launch. - To assist with the interpretation of customer and market needs,...
-
Accounting Assistant
2 weeks ago
Century City, South Africa Naser Construction (Pty) Ltd Full timeWe are looking for an experienced Accounting Assistant to perform a variety of accounting, bookkeeping and financial tasks. Accounting Assistant responsibilities include keeping financial records updated and preparing reports for the Accounting Manager. You will run accounting software (Sage and Pastel) programs to process business transactions, like...
-
Travel Assistant
2 weeks ago
Century City, South Africa Cita Full time1) General Travel Administration and file completion 2) Assistance with Marketing 3) Basic accounting and costing per group 4) Answering calls and assisting travel assistants telephonically with travel enquiries 5) Recommendations and quoting on holidays, flights, accommodation and more 6) Assist the Operations Manager with any task 7 ) Communication...
-
Travel Assistant
2 weeks ago
Century City, South Africa Cita Full time1) General Travel Administration and file completion 2) Assistance with Marketing 3) Basic accounting and costing per group 4) Answering calls and assisting travel assistants telephonically with travel enquiries 5) Recommendations and quoting on holidays, flights, accommodation and more 6) Assist the Operations Manager with any task 7 ) Communication...
-
Dental Assistant
2 weeks ago
Century City, South Africa MHR Full time**Job Advert Summary**: Our client, one of the leading private healthcare providers, is looking for **Dental Assistants **to work **locum shifts** **at private dental facilities in **Century City **in **Cape Town** (Western Cape province). You will help with preparing patients, sterilizing instruments, setting up rooms, and some dental hygiene tasks. To do...
-
Warehouse Assistant
3 weeks ago
Century City, South Africa Educor Full time**Warehouse Assistant (JB3212)**: Century City, Cape Town, Western Cape - Transportation/Logistics - Warehouse Assistant (JB3212) Century City, Cape Town Market Related To provide inbound operations supply chain service. Printing, inventory, postage and courier admin, Housekeeping. Educational Requirements: Grade 12 Supply Chain Management Certificate or...
-
Personal Assistant
2 weeks ago
Century City, South Africa Socian Full timePersonal assistant: Responsibility: Organising meetings and booking meeting rooms; Taking minutes and writing it up at Board Meetings; Acting as a point of contact between the Executives and staff/visitors; Handling correspondence; Preparing and collating Board Packs; Maintaining the filing and database system; Assisting with presentations and...
-
Sales Assistant
3 weeks ago
Century City, South Africa Ares SA Full time**Sales Assistant - Crocs** Well established leading-edge international brand in the Retail sector is looking to appoint someone in the role of a Sales Assistant. **Company Values**: - We commit to the wellbeing of our team - We work with a positive attitude - We believe in our team **Responsibilities**: **Customer Service & Sales** - Acknowledge every...
-
Assistant Manager
4 weeks ago
Century City, South Africa Mazars Careers Full timeAn exciting opportunity exists to join the vibrant Tax Advisory Division of Mazars; an international professional services firm operating in 91 countries. You will be based at Mazars House in Century City, Cape Town. Due to the unprecedented growth of our Mergers & Acquisitions advisory activity over the past 18 months, coupled with our global and national...
-
Retail Floor Assistant
2 weeks ago
Century City, South Africa ACDC Dynamics SA Full time**Key Responsibilities**: - Customer Assistance - Greet and assist customers in a friendly and professional manner. - Provide product information and guidance to customers to help them make informed purchasing decisions. - Handle customer inquiries and resolve any issues promptly. - Sales Support Support the sales team in achieving store targets and...
-
Assistant Manager
1 week ago
Century City, South Africa Mazars Careers Full timeAn Assistant Manager position has become available within Mazars in South Africa. The purpose of the role is to become a part of the quality control and risk management function of the Mazars Quality and Risk Management department within South Africa and the region, with specific focus on the Non-Assurance service lines, as well as assist with the...
-
Assistant Accountant
1 week ago
Century City, South Africa Spur Full time**Job Advert Summary**: Spur Corporation is a growing multi-brand restaurant franchisor, headquartered in Cape Town. The group currently has Ten brands, namely, Spur Steak Ranches, Panarottis Pizza Pasta, John Dory’s Fish Grill Sushi, RocoMamas, The Hussar Grill, Casa Bella, Nikos Coalgrill Greek, Doppio Zero, Modern Tailors and Piza e Vino. In order to...
-
General Warehouse Assistant
2 weeks ago
Century City, South Africa ACDC Dynamics SA Full timeThe General Warehouse Assistant will be responsible for ensuring inventory is processed, organized, and stored. The warehouse assistant will also package, scan, and prepare orders for delivery. You have to be comfortable working on their feet, focused on meeting quotas and may also operate heavy machinery. The Warehouse Assistant will work in warehouses...
-
Warehouse Assistant
2 weeks ago
Century City, South Africa Kontak Recruitment SA Full timeCentury City, Cape Town, Western Cape - Transportation/Logistics - Warehouse Assistant (JB3212) Century City, Cape Town Market Related To provide inbound operations supply chain service. Printing, inventory, postage and courier admin, Housekeeping. Educational Requirements: Grade 12 Supply Chain Management Certificate or Diploma 2-4 years experience in...
-
Internship Personal Assistant
2 weeks ago
Century City, South Africa Crew Life at Sea Full timeAs a Personal Assistant Intern at a cruise ship recruitment agency based in Cape Town, you will play a crucial role in supporting the daily operations of the agency and assisting senior staff members. This internship provides you with an opportunity to gain valuable experience in the exciting world of cruise ship recruitment while developing essential...
-
Customer Service Assistant
2 weeks ago
Century City, South Africa Ares SA Full time**Company Values**: - We commit to the wellbeing of our team - We work with a positive attitude - We believe in our team **Responsibilities**: - Manage the entry of all customer orders for your specific brand into relevant ERP - Manage and plan the Order Book: prepare and plan for processing - timeline planning - Action approved order amendments - Action...
-
Flexi Sales Assistant
1 week ago
Century City, South Africa Boardriders Canal Walk Full time**1. Availability and Flexibility** - Must be available to work flexible hours, including weekends, evenings, and public holidays. - Able to work on short notice based on business needs. **2. Customer Service Skills** - Friendly, approachable, and able to engage with customers. - Ability to handle customer queries and complaints professionally. -...