Third Party Customer Service Manager: 8131 Cm

14 hours ago


Stellenbosch, South Africa Exceed Hr Full time

**Reference**: 8131 CM
**Consultant: Christa Mostert**
- Provide outstanding customer service to our clients by developing effective customer service procedures and setting customer satisfaction goals,
- Ensuring that all internal logistics processes as well as external regulatory and legal requirements consistently adhere
- Customer Liaison : (Liaises with Clients in an account management capacity with regards to production and distribution requirements).
- Coordination of production and Logistics Activities : (Liaises with planning, production, and warehouse on a continuous basis to ensure orders are produced and distributed to meet the required delivery dates).
- Administration and Documentation control: (Assures compliance with SAWIS, DAFF, customs, export, applicable foreign trade/importation laws, as well as applicable transport regulations).
- Quality Management Systems and Health, Safety, and Housekeeping : (Follows QMS protocol as described by QMS procedures).

**Qualifications**:

- Must have Matric/ Grade 12
- A relevant tertiary diploma or degree will be advantageous.
- Minimum of 7 years’ experience in a Logistics Export, or Freight forwarding environment.
- Good understanding and knowledge of exports in the wine industry



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