National Manager of Key Accounts

4 weeks ago

Johannesburg, South Africa PSM Personnel Full time

NATIONAL MANAGER OF KEY ACCOUNTS (RETAIL) Business Development ~ Key Account ~ Marketing ~ Sales

Johannesburg North-Gauteng

Our client in the pharmaceutical industry is currently looking for a National Manager of Key Accounts (Retail). This role involves creating and implementing strategies to boost sales growth in the Retail business, as well as identifying new business opportunities and managing customer relationships and objectives. The ultimate goal is to contribute to the achievement and delivery of the organization's strategic objectives.

Qualifications and Experience
- Relevant degree
- Minimum 10 years experience in an FMCG / Retail / Trade Marketing/ Operations environment with a proven track record of key account management at a senior level
- Strong relationships with key customers and stakeholders, especially large SA retailers i.e. Shoprite/Checkers, Spar, PnP etc.
- At least 3 years managing teams
- Solid exposure to healthcare, personal care and/or home care

Job Outputs
- Actively build, maintain, and grow strong relationships with customers, relevant departments, and internal stakeholders to encourage sales and customer loyalty.
- Engage NKAMS with regard to customer plans and interrogate previous plans and performance against agreed plans, ensuring a comprehensive understanding and alignment with customer strategic objectives.
- Negotiate price increases, trading terms, and product deals with customers and ensure successful implementation and profitability/return on investment.
- Source new business opportunities in line with operational capabilities.
- Grow current business and manage cross-selling opportunities.
- Compile forecasts and budgets and present them to the Sales Head for sign-off.
- Implement, monitor, and manage budgets, providing regular reports to the Sales Head.
- Implement and optimize business strategies and plans.
- Regularly analyze relevant data and conduct gap analyses to determine the delivery of strategies and plans.
- Act as an interface between customer needs, retail KAM needs, and Operations, ensuring effective communication at all times.
- Ensure compliance of the Retail KAM team with instituted processes and procedures.
- Facilitate the creation of accountable, full-service teams who understand and strive to meet the needs of all customers and group objectives.
- Take full responsibility for the performance of all direct reports, motivating and managing them concerning quality standards and agreed benchmarks.
- Plan career paths for employees.
- Provide on-the-job training, coaching, and mentoring.

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