Direct Sales Supervisor

7 days ago

Randburg, South Africa Tracker South Africa Full time

**Listing reference**: track_001038

**Listing status**: Online

**Position summary**:
**Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
Tracker requires the services of a Direct Sales Supervisor at their Head Office based in Johannesburg. Responsible for the effective management of Direct Sales Consultants to ensure that all targets and key metrics are met or exceeded within the Direct Sales Contact Centre. Drive sales initiatives on the existing Tracker customer base as well as new customers.

**Job description**:

- Monitor and Drive Sales Performance and Productivity
- Conduct weekly sales meetings with your team & management
- Review the performance of staff to identify coaching, training and development needs.
- Weekly one on one coaching and training sessions
- Analysis of call statistics and trends on a daily / monthly basis in line with WFM (Workforce Management) standards including agent shrinkage; compliance and productivity
- Collation and discussion of KPA’s and implementation of Performance Improvement/Development Plans where applicable
- Implementation of incentives to motivate staff and drive sales.
- Campaign Management
- Uploading of leads and assigning of leads to consultants
- Assist with script development (including frequently asked questions (FAQs)) and objection handling.
- Follow up on leads generated with Direct Sales Management and Consultants to maximize results.
- Listening to calls to ensure adherence to the company’s quality framework and standards (Voice & Data) including sales verification.
- Adherence to statutory regulations
- Handling of internal and external Queries and Communication
- Sales reconciliations
- Staff management - Recruitment and selection; Resource planning; leave and attendance management; Industrial relations in accordance to the Company’s disciplinary code
- Recording stats, analyze trends and performance levels of the contact Centre in relation to the strategic objectives and sales targets and preparing reports on a daily / weekly and monthly basis.
- Increase customer satisfaction and sales via process improvement initiatives.
- Circulate & educate consultants on new product launches, market and industry analysis, process changes etc.
- Assist with any other adhoc tasks or duties assigned by the Manager.

**Minimum requirements**:

- Matric
- Sales Tertiary Education (Advantageous)
- Minimum 1-year successful experience in supervising or managing a sales contact center environment or outbound sales environment.
- Solid knowledge of MS Office

**Required Competencies**:

- Solid understanding of sales principles
- Strong business acumen
- The ability to influence the team
- Strong leadership skills
- Results Driven/ Goal Orientated
- High degree of emotional intelligence
- Able to work under pressure unsupervised
- Confident and assertive

**Benefits**:Medical aid, Provident fund

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