Installation Quality Supervisor

6 months ago

Randburg, South Africa Tracker South Africa Full time

**Listing reference**: track_001135

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet**Job category**:Supervising**Location**:Randburg**Contract**:Permanent**Remuneration**:MARKET RELATED**EE position**:Yes**Introduction**:
**Job description**:
**RESPONSIBILITIES**

**Innovation**
- Consistently come up with ideas on how to improve on your Key Performance Areas.
- New ideas/enhancement of current installation processes for high risk vehicles.
- New ideas/enhancement of current quality and Training related processes.
- New ideas/enhancement of current Training and Quality efficiencies.
- New ideas/enhancements of the Assessment and Coaching processes

**Quality**
- Responsible for drawing reports on Recovery rates, TNU locations and High Risk vehicles for Installation investigations
- Responsible for analysing Recovery Rates, TNU Locations and assessment reports and providing possible Installation risks measures to Installation Managers and OPS managers
- Analyse the assessment results and provide guidance to the managers and QA/QC
- Through communication, constantly drive the Installation Teams to keep a high Installation Standard
- Through communication, constantly drive the Quality Teams to maintain a high Installation Standard through the assessment process

***

**Recovery Rate**
- Conduct regular assessments as per the quality process.
- Maintain an acceptable Gauteng recovery rate and assist Quality Supervisor, Quality Manager and Training Manager with reports.
- Investigation and action taken on Unit only.
- Action taken on non-compliance of installation processes.
- Analyse and report on installation shortfalls.
- Coaching and mentoring the installation techs

***

**Leadership and Management of Tracker assets**
- Supervise with intentions to save costs and still maintain a healthy staff morale.
- Assist Management with budget reviews.
- Feedback on all the overspending and savings.
- Action taken on wastage and overspending.
- Ensure that all company assets are maintained to the company’s standards.
- Supervise with authenticity and integrity.
- Empowering staff, coupled with appropriate accountability expectations and performance management initiatives.
- Self-discipline, self-motivation, dealing effectively with stress, persistence and tenacity.
- Process sales contracts/information
- Contracting, Loading of contracts and Voice Logging
- Maintain region records, statistics reports and targets
- Arranging and following up on scheduling of fitments
- Follow up leads/queries - Product info, account queries
- Data capturing
- General Office Administration
- Typing and processing of documentation/information.
- Providing insurance certificates
- Receive and administer incoming calls
- Provide service to both existing and prospective clients
- Providing Quotes to clients
- Assist and attend to walk-in clients and phone-in clients
- Provide service within the region as well as other departments/regions/staff within Tracker
- Filing of documents
- Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
- Reception and telephone duties
- Ensuring both the company and the customers’ best interest is kept at heart

**Minimum requirements**:
**Experience**:

- A minimum of five year’s Operations Supervisory experience.
- A minimum of 5 years in the Technical Tracking environment.
- Motor industry experience.
- Customer service experience.
- Quality technician experience.
- Tracker background/experience would be advantageous

**kill and knowledge**:

- Matric, Computer literate, Advanced Excel, MS Word, Power Point and Outlook.
- Supervisor certificates /qualifications.
- Any technical qualification would be advantageous Previous experience in the vehicle tracking industry would be advantageous

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