Assistant Housekeeper

4 weeks ago


Cape Town, South Africa Dalmer Group Full time

Do monthly performance appraisals of support function and supervisory level staff within Housekeeping departments
- Assess efficiency of department workflow and amend if necessary.
- Assess compliance to standards and do on-the-job guidance /training to address performance gaps and highlight any non-compliance and monitor the resolution thereof.
- Ensure that a monthly stock take is conducted
- Ensure that all daily procedures, deliveries and related administration is adhere to
- Check that linen is condemn and recorded every month
- Spot check rooms daily and ensure hotel standards are maintained
- Encourage and maintain effective communication and staff relations within the housekeeping department to ensure effective employee relations
- To ensure that official records are kept of all guest / staff related issues by way of the prompt response system
- Ensure 5 star service is provided to all guests
- Monitor workplace policies, rules and procedures
- Perform other duties as and when required

**Requirements**:
**Education**:

- Matric or equivalent
- A recognised Hotel School Qualification

**Experience**:

- At least 4 - 5 years experience in a 5 Star Hotel environment in a similar position
- At least 3-5 year staff management experience whilst in a senior capacity

Skills and Knowledge:

- Experience and knowledgeable of disciplinary practices in the workplace
- Excellent communication and interpersonal skills
- Excellent verbal and written English communication skills
- Strong administration / organisational skills.


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