Housekeeping Supervisor

2 months ago

Cape Town, South Africa AccorHotel Full time
Job Description

Scope of Position:

The Housekeeping Supervisor will manage the daily operations of his/her assigned section ensuring the ultimate comfort, cleanliness, safety and standards for all guest and members as expected by Fairmont Hotels & Resorts.  He/she will maintain superior standards of presentation, maintenance and cleanliness in all areas of the hotel while ensuring the safety and confidentiality of all Guests.  He/she will act as a leader to all housekeeping team members and assist with Guest and Colleague concerns.  

Responsibilities

  • Maintains a presence as requested at hotel / department meetings and committees.
  • Always complies with Fairmont standards and regulations to encourage safe and efficient hotel operations.
  • Handle Guest concerns and react quickly, logging and notifying proper areas to service them.
  • Actively participate in daily briefing, daily warm up and department meetings
  • Ensures Room Attendants are informed daily about VIPs, extras – priority in their section.
  • Ensures check-out rooms are returned in a timely manner.
  • Verifies rooms with Privacy Please indicators and co-ordinate make up with Room Attendants
  • Assists with and lead Room Attendant, Turndown Attendant, and House Attendant with daily duties.
  • Train and coach colleagues on expected standards of service
  • Conducts daily inspections of guestrooms and floors.
  • Be knowledgeable on all current guest services and events in the hotel.
  • Inspects show rooms, guestrooms, guest elevator foyers, storage and supply rooms, and Room Attendant's carts and closets to ensure the quality of work of the housekeeping team.   
  • Notify Room Attendant/House Attendant of any deficiencies found and return to correct when applicable. Re-inspect corrected room.
  • Physically check discrepant rooms to ascertain status. Confirm status of all rooms at end of day.
  • Reports any damage, special cleaning, change of soft furnishings etc. to Executive Housekeeper or the Assistant Housekeeper during her absence, on any issues in all areas of the hotel.
  • Confirm that all daily duties are completed to standard by: Room Attendants and House Attendant
  • Must be able to perform all Room Attendant and House Attendant duties.
  • Work with all Housekeeping staff to maintain and improve guest service scores.
  • Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed.
  • Ensures all Lost and Found items are logged on the system in the HSK shared file and handed in by Security.
  • Ensures any Health/Safety matters are reported and followed up.
  • To conduct proper handover with each day Floor Supervisor to keep seamless information flow.
  • To check any late check outs and non-checked rooms for update before 6pm
  • Carry out any reasonable duties not detailed in the scope.

Qualifications

  • Fluency in English (verbal & written) essential.
  • High school qualification preferred.
  • Minimum 1 year’s experience in a supervisory capacity in a hotel housekeeping environment
  • Proven training skills.
  • Experience with Hotel Property Management System, Opera desirable.
  • Must be proactive with a meticulous eye for detail.
  • Strong organizational, supervisory and communication skills.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest.
  • Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.


Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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