Housekeeping Attendant

2 weeks ago

Cape Town, South Africa Belmond Full time

After a day of discovery, our beautiful rooms, suites and cottages are the perfect place for our guests to dream of adventures still to come. Our remarkable Housekeeping team ensures each space is worth writing home about. If you have exceptional attention to detail, consistency of service standards and the determination to exceed our guests’ expectations, we would love to hear from you. Mount Nelson Hotel is looking for a Housekeeping Attendant to join the team.

**Requirements**:
Main Duties & Responsibilities
- Cleaning the guest’s room and bathroom according to departmental standards.
- Stock the linen trolley with correct linen, guest supplies and ensure the trolley and linen store room is kept neat and tidy.
- Maintain hygiene standards throughout the property by ensuring constant cleaning and sanitising of all touch points.
- Ensure all housekeeping stock items are returned to stores to avoid wastage and to control cost.
- Performs any other duties as assigned by Housekeeping Management.
- Dust lamps, light bulbs and checks all lights are in good working condition.
- Dust skirting boards and all furniture pieces in guest rooms.
- Vacuum the carpet in guest rooms and corridors.
- Mop and wash the bathroom and bedroom floor surfaces.
- Ensure that the flowers in the guest room are fresh, clean vases and fill with clean water.
- Wipe and clean balcony furniture and sweep and mop the balcony tiles.
- Remove any in room dining trays from the guest room.
- Clean cups, saucers and coffee station in guest rooms.
- Replenish coffee, tea and milk and other requirements.
- Replace and add required guest amenities and collateral.
- Replenish the laundry bags, and laundry and dry-cleaning slips.
- Report all lost and found items to Security.
- Report guest valuables found in the guest rooms.
- Report any maintenance defects in the rooms and corridors when necessary.
- Complete the discrepancy room report on a daily basis.
- Complete the LQA checklist on a daily basis according to departmental standard.
- Ensure that all assigned rooms are clean and inspected by the end of your shift.
- Ensure proper use and care of all cleaning equipment.
- Assist in other areas of the Housekeeping Department as and when required.

Required Qualifications, Skills & Experience
- 2 years’ experience in a similar position, within a 5-star environment (advantageous).
- Team and goal orientated.
- Previous experience with industrial cleaning equipment and products.

**Benefits**:

- Pension fund benefit
- Internal Belmond discounts
- Loyalty and recognition rewards programme
- Employee Assistance Programme
- On going Learning and Development opportunities
- Regular community, social and staff welfare events

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