Administration Team Leader

1 month ago


Johannesburg, South Africa FirstRand Full time

Job Description

To manage allocation and quality of work within area of responsibility

Hello Future Team Leader

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Life Assurance you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

- Manage, support, guide and develop the claims administrators and manage the daily operations of such teams.
- Identify trends and provide feedback on calls and escalations to Admin manager to rectify any possible risks for the business or to enhance products and service.
- Maintain and strengthen relationships with all role players.
- Implement and adhere to best practice guidelines, policies and procedures.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Comply with governance in terms of legislative and audit requirements.
- Coaching agents based on call and transactional quality management through regular audits with the team to improve operational efficiencies.
- Collate, manage, and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
- Onboarding and training of new staff. Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
- Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities.
- Experience in managing a team would advantageous.
- RE qualification an advantage
- Life Insurance background would be advantageous.
- Bachelor’s Degree an advantage

You will have access to:

- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.

We can be a match if you are:

- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment.

post

fnb

LI-AW1

Job Details

18/11/24


  • Team Leader

    4 months ago


    Johannesburg, South Africa Smollan Full time

    We are on the lookout for a Team Leader in JHB-Woodmead As a Team Leader, you will be responsible for: - Sales Management - Shelf Health Management - Control Expenses - Execution of Point of Purchase - Administration - Customer Service and Satisfaction - 2-3 years Operations experience in a Field Marketing structure/sales and merchandising experience in a...


  • Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader The role requires you to manage allocation and quality of work within area of responsibility Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and ensure customers needs and...

  • Team Leader

    6 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader This role is responsible for the holistic management of the Client Services Departments for the MotoVantage Group across all insurance and non-insurance products. The Customer Services Team Leader position forms a pivotal role with regards to overall service delivery of MotoVantage Operations to clients, dealers and...

  • Team Leader

    3 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...

  • Team Leader

    6 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...

  • Team Leader

    6 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...

  • Team Leader

    3 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description To manage the portfolio of non-performing loans and certain watchlist accounts that are identified as extremely high risk exposures requiring additional focus and aim to reduce the impairment losses and maximise recoveries and close files in the minimum space of time Team Management and Leadership - Lead and manage a team of administrators,...

  • Team Leader

    6 months ago


    Johannesburg, South Africa Webhelp Full time

    **Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Braamfontein office where you’ll work on an exciting international...

  • Team Leader

    6 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow. Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards...

  • Team Leader

    6 months ago


    Johannesburg, South Africa Webhelp Full time

    **Other** **Location** - Johannesburg, South Africa**Language** - English*** **Job Advert**: - At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in...

  • Team Leader-2

    6 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...

  • Team Leader-2

    6 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...

  • Team Leader

    6 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description To supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and ensure customers needs and expectations are understood in dealing with...


  • Johannesburg, South Africa Pollock and Associates Full time

    IT Infrastructure Team Leader ICT ~ Retail Johannesburg North, Johannesburg - Gauteng - South Africa Are you a technology enthusiast with a knack for leading high-performing teams? Do you thrive in environments that leverage IT solutions to drive growth and efficiency? If so, we invite you to explore an exciting opportunity as an IT Infrastructure Team...

  • Team Leader

    6 months ago


    Johannesburg, South Africa Yelani consultants Full time

    Yelani Consultants is seeking dynamic individuals to join our team as Face-to-Face Insurance Sales Team Leader **Requirements**: - Minimum of one year experience in insurance sales - Matric certificate - Proven ability to build and lead successful teams - Self-motivated and capable of working with mínimal supervision

  • Team Leader

    6 months ago


    Johannesburg, South Africa Integrated Global Services (IGS) Full time

    **About Us** IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world’s leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance. **Position...

  • Deep Clean Team Leader

    6 months ago


    Johannesburg, South Africa Servest Careers Full time

    **Job Context**: Servest Office Services, a division of Servest Pty (Ltd) has an exciting opportunity for a Deep Clean Team Leader. The main function of the team leader is to ensure that the cleints are being serviced according to the set standards and procedures, to their satisfaction. Experience in Hygiene /Cleaning service is essential. **Minimum...

  • Team Leader

    6 months ago


    Johannesburg, South Africa Believe Resourcing Full time

    **About our Client: Our client, a seasoned leader in financial wellness programs, specialises in empowering employees with effective money management skills. Research highlights the alarming impact of financial stress on performance and health, with it ranking alongside major life events like divorce. Through tailored financial literacy training, our client...

  • Team Leader-3

    6 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Team Leader Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Life, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the...

  • Team Leader

    6 months ago


    Johannesburg, South Africa Integrated Global Services (IGS) Full time

    **About Us** IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world’s leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance. **General...