Contact Centre Agent

**About Shared Mobility Africa**: Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa. We are currently seeking a...

**About Shared Mobility Africa**: Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa. We are currently seeking a...

**MAIN PURPOSE OF JOB**: Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment - Experience in people...

**REPORTS TO**:Contact Centre Sales Manager **QUALIFICATION & EXPERIENCE**: - Grade 12 or equivalent - Knowledge of customer service principles and practices - Telephonic Sales Support - Knowledge of administrative procedures - Knowledge of security industry beneficial - Fully bilingual **JOB REQUIREMENTS & OTHER ATTRIBUTES**: - Computer literate (MS...

**Overall, Purpose of the Job** To provide an end-to-end customer service to the SACAA clients. To improve the customer experience and customer satisfaction index. **Contact Centre** - Answer phones to respond to all inquiries made by SACAA clients. Must be able to handle 50- 70 incoming calls per day. - Track all customer inquiries in the approved systems...

**Main Purpose** The Call Centre Agent will plays a vital role in receiving inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints. **Key Responsibilities** - **Communication & stakeholders**...

Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales. We are looking for a Call Centre Agent to join our team and take...

**Job Context**: Servest Corporate Shared Services has a vacancy for **Call Centre Agent **reporting to the client care desk team leader. You will answer incoming calls from customers who require any of our services, respond to enquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. **Minimum...

Contact Center Agents, Customer Service inbound & outbound Working in an exciting and growing company where you will be integral in helping to resolve customer queries. You will be part of contact center's large team and the front line for our customers, making it essential you have a positive and friendly approach. **Responsibilities**: Ensure all internal...

Call Centre Consultants Are Needed Urgently. No Experience required. Applications in progress and position suitable for beginners. Responsbilities - Handle a large volume of inbound and outbound calls in a timely manner - Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary - Identify...

Contact Center Agents, Customer Service inbound & outbound Working in a growing company where you will be integral in helping to resolve customer queries. You will be part of contact center's large team and the front line for our customers, Making it essential you have a positive and friendly approach. **Responsibilities**: Ensure all internal processes...

**Vacancy: Customer Service Agent - 6 Month Contract** **Region: Midrand** Reporting to: Contact Centre Manager - Inland **Job Description MAIN PURPOSE OF JOB**: - To provide superior service to internal and external customers via all contact channels and all media. - Ensure the Service Level KPI’s is achieved at all times. QUALIFICATION &...

**REPORTS TO**:Contact Centre Sales Manager **BASED IN**:Inland Region (Midrand) **QUALIFICATION & EXPERIENCE**: - Grade 12 or equivalent - Knowledge of customer service principles and practices - Telephonic Sales Support - Knowledge of administrative procedures - Knowledge of security industry beneficial - Fully bilingual **JOB REQUIREMENTS & OTHER...

Coordinate projects schedules, - Develop and maintain customer relationship, - Create and implement technical and office systems and quality assurance procedures, - Interface with various groups like service providers and Product Management to streamline item development and set-up and continuance * - Sales and/or technical support training & experience, -...

**Job Duties/Responsibilities will include**: The Senior Call Centre Sales Manager will be responsible for overseeing Sales Operations. The Senior Call Centre Sales Manager will be driving the management team, agents and employees to grow the department sales each month by communicating, sharing new strategies aligned with the business initiatives and...

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. Ensure the Service Level KPI’s is achieved at all times. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy...

On-Line Customer services Agent, R15K Neg, Midrand 5 yrs. call centre exp in a warehouse environment, Queries, Credits and claims, one-stop-shop, reports Pay: R15 000,00 - R18 000,00 per month **Experience**: - Customer service: 2 years (preferred)

Creating and implementing operational strategy, sourcing leads and managing other aspects of the call Centre’s daily operation to Insurance products - Ensure that all operations is handle and implemented according to complying to product license - Must be able to work under supervision the appointed Key Individual. - Monitoring random calls - Quality...

Gauteng, Midrand - R 20 000 - R 25 000 Plus CommissionLeading Direct Marketing enterprise seeks an experienced Call Centre Manager, based in Midrand **Minimum requirements**: - Matric certificate will be required - 5+ Years' Experience in an Outbound/Direct Selling Call Centre Environment will be required - 2-3 Years in a Managerial role will be required -...

We have a vacancy for a reservationist / Junior co-ordinator Conference centre with accommodation in Midrand looking for an experienced reservationist to join our team. - Must know OTA systems - Apex/HTI knowledge a huge plus/must - Basic event co-ordination knowledge - Virtual card payment knowledge - You will be responsible for handling all reservations...