Specialist - Credit Note.enterprise Business Unit
7 months ago
**Title of job**:
Specialist Credit Note
N **umber of subordinates:
**MTN Job Level**:
2H
**Location of the job:
**Solid Reporting Line**:Senior Manager: Mobile BPO
**Dotted Reporting Line:
**1. Mission/**
**Core purpose of the Job**
- Responsible for the analysis of mobile & ICT Credit Notes (CNs)
- To support with billing quality assurance checks
- Assist with data clean up initiatives across mobile & ICT to reduce arrears book
- To direct executable actions, document repetitive problems for correction.
- Data components will include CRM / Billing / Network services or provisioning data
- Fast moving industry with constantly changing business requirements and technologies
- Fluid complexities of customer expectations and demands
- Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
- Highly dynamic and fluctuating Telecommunications and ISP industry
- Total customer experience for MTN brand
- Constantly changing consumer and market needs
- Market dynamics and developments
- MTN policies, processes and procedures
- Regulatory industry norms govern MTN and partners
- Highly pressurized, deadline-driven environment
- Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
- Participative environment - highly diverse and team-focused
**Education**:
**- **Matric
- Diploma / Degree or appropriate higher qualification
**Experience**:
**- **Minimum 2 years’ experience in Mobile, ICT CRM / Ordering / Billing systems
- Working knowledge on Mobile Ordering / Billing
- Previous telco experience within the B2B / enterprise environment (nice to have)
- Knowledge of Siebel CRM, Billing & Provisioning systems (nice to have)
- Knowledge of Eppix Billing & Mobile Provisioning system (nice to have)
- Working experience in business / data analysis
- Experience working with large amounts of data and defining recommendations to drive corrective actions
- Good team cooridination skills
- Financial acumen (preferred)
- Attention to detail
- Strong Excel & Powerpoint skills
**Competencies**:
**_Head - Big Picture Focus (25) _**
**- **_Strategy Formulators _**:
- **Formulates divisional strategies aligned to overarching strategies for execution.
**- **_Decisive Problem Solver _**:
- **Has the mental agility to understand complex business challenges and provide effective solutions.
**- **_Innovative Value Creator _**:
- **Creates an environment for commercial and enterprise innovation.
**_Heart - People & Emotional Intelligence (35) _**
**- **_Culture and Change Champion _**:
- **Drives business practices by holding others accountable for demonstrating the MTN values and vital behaviours **.**
**_- Inspiring People Leader _**:
- **Is self-aware and leads/coaches others to develop capabilities for realising individual potential.
**- **_Relationship Builder - _**Collaborates across teams and builds networks and relationships with internal and external stakeholders.
**_Hands - Results Focused (30) _**
**_- Results Achiever _**:
- **Produces sustainable enterprise results.
**- **_Operationally Astute _**:
- **Plans, organises and sets controls in place for delivery of strategies.
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