Credit Management Specialist

3 weeks ago

Johannesburg, South Africa Consumer Fundi Full time

Position Summary:
Responsible for assisting clients in understanding and improving their credit profiles. The role combines elements of customer service, financial consultation, and sales, aiming to educate and guide clients on effective strategies to repair and build credit, ultimately empowering them to achieve financial wellness. The Credit Solutions Specialist works closely with clients to identify negative credit factors, provide tailored solutions, and help negotiate favourable outcomes with creditors.
A.) Key Responsibilities:
1 . Client Consultation and Credit Analysis

- Conduct thorough consultations: To assess clients' credit reports, identify inaccuracies, and understand financial challenges.
- Educate clients: on credit scoring factors, credit repair strategies, and steps toward credit improvement.
- Provide personalized credit-building plans: advising on financial management and responsible borrowing.
- Lead Conversion: Leads will be provided to initiate outreach with potential clients who have requested the free credit report assessment. Specialists are expected to follow up on these leads, collect necessary documentation, and move clients forward to additional services.
- Document Management: Actively follow up with clients to collect required documents (e.g., ID, consent forms) to facilitate timely credit report assessments and processing.
- Case File Management: Organize and update each client's case file consistently, from initial assessment to final resolution. Ensure all documentation, communication logs, and action steps are recorded in the CRM.

2 . Credit Repair and Advocacy

- Dispute incorrect or outdated information with credit bureaus and creditors on behalf of clients.
- Negotiate and mediate with creditors to arrange payment plans, remove inaccurate records, or resolve disputes.
- Stay informed of credit regulations, including FCRA (Fair Credit Reporting Act) and other consumer protection laws.

3 . Sales and Client Acquisition

- Engage in outreach to potential clients, explaining the benefits and process of credit repair services.
- Maintain a consistent pipeline of leads and follow up on prospects to drive conversions.
- Upsell additional financial products and services, such as credit monitoring or educational workshops, to support ongoing client success.

4 . Customer Relationship Management

- Track and manage client progress, maintaining regular communication and updates to support continuous improvement.
- Provide superior customer service by addressing client inquiries and concerns promptly.
- Build long-term relationships to encourage referrals and repeat business.

5 . Reporting and Compliance

- Document client progress, service plans, and interactions in CRM tools.
- Ensure all activities and communications are compliant with regulatory requirements.
- Prepare reports to analyze service effectiveness and track key performance indicators (KPIs).

B.) Qualifications and Skills:

- Educational Background: Bachelor’s degree in finance, business, or a related field (preferred).
- Experience: Previous experience in credit repair, financial services, or sales is a requirement
- Skills: Strong knowledge of the credit industry pertaining to NCA, credit bureaus, credit providers, and consumer rights.
- Sales Acumen: Ability to sell services while educating clients on the value of credit repair and financial literacy.
- Communication: Excellent verbal and written communication skills to convey complex credit information effectively. Multi-lingual
- Problem-Solving: Analytical mindset to interrogate accredit report, identify credit issues and provide actionable solutions.
- Tech Proficiency: Experience with CRM tools, Microsoft Office Suite, and financial software.

C.) Benefits
1 . Work-from-Home Requirements:

- Must have uncapped, high-speed fibre internet and a personal laptop or desktop computer suitable for CRM and financial software applications.
- The company provides telephony and airtime support for client interactions.

2 . Compensation and Growth:

- This is a commission-based role with a highly attractive structure, offering significant earning potential based on lead conversion and client management.
- Growth opportunities include developing client networks within the specialist's community, with performance-linked incentives and career development within Consumer Fundi, one of only 8 Alternative Dispute Resolution Agencies (ADRA) in South Africa.

3 . Community Expansion Opportunity:

- Local Network Development: In addition to provided leads, there is an opportunity to build relationships within the specialist's community, potentially expanding client outreach and enhancing consumer financial literacy.

In conclusion, This unique opportunity as a Hybrid Credit Solutions Specialist plays a pivotal role in transforming clients’ financial lives by offering practical, ethical, and customized credit improvement solutions while fostering strong customer relationships. This profile emphasizes both the technical and customer-focused elements needed to succeed in the role.
Job Type: Full-time
Pay: From R1,00 per month
Application Question(s):

- Do you speak multiple languages
- Do you have uncapped, high-speed fibre internet, with a static IP address and a personal laptop or desktop computer

Experience:

- sales, debt review, credit repair: 3 years (Required)

Application Deadline: 2024/10/31

  • Credit Risk and Compliance Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Credit Link Placements Full time

    Credit Risk and Compliance SpecialistThe primary goal of this role is to assess and mitigate potential risks by conducting thorough credit risk evaluations. This involves reviewing client business operations, financial statements, and management accounts to provide recommendations on new and existing account management.Key Responsibilities:- Conduct...

  • Credit Risk Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Credit Link Placements Full time

    Credit Risk Analyst Job DescriptionThe primary objective of this role is to identify and mitigate potential risks associated with client creditworthiness by conducting thorough credit assessments.Key Responsibilities:Conduct comprehensive credit risk evaluations by analyzing client financial statements, business plans, and management accounts.Develop and...

  • Credit Risk Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Credit Link Placements Full time

    Credit Risk Analyst Job DescriptionThe primary objective of this role is to identify and mitigate potential risks associated with client creditworthiness by conducting thorough credit assessments and providing recommendations for new and existing accounts.Key Responsibilities:Conduct comprehensive credit risk evaluations by analyzing client financial...

  • Credit Risk Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Credit Link Placements Full time

    Job Title: Credit Risk AnalystThe primary objective of this role is to identify and mitigate potential risks associated with client creditworthiness by conducting thorough credit risk assessments.Key Responsibilities:Conduct comprehensive credit risk evaluations by analyzing client financial statements, business operations, and management accounts.Develop...

  • Credit Risk Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Credit Link Placements Full time

    Job Title: Credit Risk AnalystThe primary objective of this role is to provide a comprehensive and quality credit risk function by analyzing client business, financial statements, and management accounts to make informed recommendations on new and existing accounts.Key Responsibilities:Record new account information in the new accounts register within 3...

  • Credit Management Specialist

    3 weeks ago

    Johannesburg, South Africa Consumer Fundi Full time

    **Position Summary**: Responsible for assisting clients in understanding and improving their credit profiles. The role combines elements of customer service, financial consultation, and sales, aiming to educate and guide clients on effective strategies to repair and build credit, ultimately empowering them to achieve financial wellness. The Credit Solutions...

  • Credit Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Staff Solutions Recruitment Full time

    Job Title: Credit SpecialistStaff Solutions Recruitment is seeking a highly skilled Credit Specialist to join our team. As a Credit Specialist, you will be responsible for managing the credit risk of our clients and ensuring that our business operations are in compliance with regulatory requirements.Key Responsibilities:Carry out credit risk assessments and...

  • Senior Credit Risk Analyst

    6 days ago

    Johannesburg, Gauteng, South Africa Credit Link Placements Full time

    At Credit Link Placements, we are seeking an experienced Senior Credit Risk Analyst to join our team. The successful candidate will be responsible for assessing and mitigating risk by carrying out a comprehensive credit risk function.Key Responsibilities:Assess client's business, financial statements, and management accounts to provide recommendations on new...

  • Credit Risk analyst

    6 months ago

    Johannesburg, South Africa Credit Link Placements Full time

    The overall purpose of the job is to assess and mitigate risk by carrying out a comprehensive and quality credit risk function by analyzing the client’s business, financial statements, and management accounts in order to provide a recommendation on new accounts and existing accounts annually. · Record new account information in the new accounts register...

  • Risk Management Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa Credit Link Placements Full time

    Job Title: Credit Risk AnalystAbout the Role:The successful candidate will be responsible for assessing and mitigating risk within our company by analyzing client financial data. This includes reviewing business applications, financial statements, and management accounts.Key Responsibilities:Record new account information within 3 hours of receipt of...

  • Credit Risk Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Career-seekers Recruitment Solutions Full time

    Credit Risk Specialist OpportunityOur company, Career-seekers Recruitment Solutions, is seeking a skilled Credit Risk Specialist to join our team. As a Credit Risk Specialist, you will be responsible for evaluating the creditworthiness of potential clients and making recommendations regarding credit limits, terms, and conditions.Key Responsibilities:Review...

  • Credit Management Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa MPRTC Full time

    Job Title: Credit Management SpecialistJob Summary: We are seeking a skilled Credit Management Specialist to join our team at MPRTC. The successful candidate will be responsible for managing customer relationships, classifying dealers based on scale and risk, and analyzing financial data to inform business decisions.Key Responsibilities:* Manage customer...

  • Credit Risk Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Summary:We are seeking an experienced Credit Risk Specialist to join our team at Isilumko Staffing. As a Credit Risk Specialist, you will be responsible for assessing and managing credit risk for our clients.Key Responsibilities:Conduct thorough credit assessments and evaluations to determine creditworthinessDevelop and implement credit risk management...

  • Senior Credit Specialist

    7 days ago

    Johannesburg, Gauteng, South Africa Tower Group Full time

    **Job Title:** Senior Credit Specialist**Job Summary:** We are seeking a highly skilled Senior Credit Specialist to join our team at Tower Group. As a Senior Credit Specialist, you will be responsible for ensuring the timely and accurate collection of payments from our customers. Your primary goal will be to minimize bad debt and maintain strong...

  • Credit Account Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa Professional Resources Partners Pty Ltd Full time

    Credit Account ResponsibilitiesWe are seeking an experienced Credit Account Specialist to join our Professional Resources Partners Pty Ltd team. As a Credit Account Specialist, you will be responsible for:Key ResponsibilitiesWorking closely with the marketing and sales departments to resolve credit issues efficiently.Conducting thorough credit checks on...

  • Credit Control Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Unique Personnel Ltd Full time

    Job Title: Credit Control SpecialistJob Summary:We are seeking a highly skilled Credit Control Specialist to join our team at Unique Personnel Ltd. The successful candidate will be responsible for supporting management fiscal policy in the field of debt control and collection of monies.Key Responsibilities:Monitor and control credit facilities to the client...

  • Credit Assessment Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Credit Assessment SpecialistWe are seeking a highly skilled Credit Assessment Specialist to join our team at Isilumko Staffing. This is a 3-month contract opportunity with one of the top banks in SA.Key Requirements:MUST BE FAIS compliant - RE 5 OR Relevant qualification for BANKING FAIS credits.Clear CREDIT (ITC), CRIM, FRAUDGreat track recordMust come from...

  • Specialised Operations Manager

    5 months ago

    Johannesburg, South Africa Nimble Credit Solutions Full time

    **OPERATIONS MANAGER: SPECIALISED COLLECTION - JOHANNESBURG**: Reporting to: National Operations Executive Location: Sandton, Johannesburg **ABOUT US**: Nimble Group is a specialist financial services firm that provides credit solutions to debtors from established credit grantors across the banking, retailer, and service-providing...

  • Credit Collection Specialist

    3 days ago

    Johannesburg, Gauteng, South Africa Tower Group Full time

    Job Title: Credit Collection SpecialistTower Group is seeking a skilled Credit Collection Specialist to join our team.Estimated Salary:$60,000 - $80,000 per annum (dependent on experience)About the RoleWe are looking for an experienced Credit Controller to manage allocated debtors and maintain accurate client information. The successful candidate will be...

  • Quantitative Credit Risk Specialist

    3 weeks ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    About Us: Network Finance is a leading recruitment firm specializing in Credit Risk positions. We are currently on the hunt for exceptional Quantitative Credit Risk Specialists, ranging from Junior to Senior levels, across diverse industries and locations. Why Choose Us?: - Diverse Opportunities: We collaborate with a wide array of organizations, from...