Restaurant Manager

4 months ago


Franschhoek, South Africa Leeu Collection South Africa (Pty) Ltd. Full time

Main Objective

To manage the Main Restaurant and Room Service, together with the Hotel Manager and be responsible for maintaining all standards, policies and procedures relating to the restaurant and the room service, with a strong emphasis on staff training and development, guest satisfaction, product quality and profitability.

Duties & Responsibilities

  • Ensure that the department is adequately staffed, being responsible for rosters and delegating staff duties – including coverage for holidays, sickness and absenteeism.
  • Ensure all staff report for duty and that the teams maintain a professional and polished look by adhering to the company dress code at all times.
  • Ensure all new employees receive the correct induction into the department and are systemically trained, according to the service manual and that the training records are maintained in the correct manner.
  • Address guest needs, requests and complaints and escalate as needed.
  • Monitor guest feedback and update guest profiles with their preferences.
  • Ensure a positive and memorable personal experience for all guests.
  • Drive personalised service whilst demonstrating a sense of urgency, priority and dedication.
  • Notice and communicate opportunities to further improve quality and service standards.
  • Creates an environment that that contributes to highly positive employee engagement and commitment to the job.
  • Report any defects, damages or maintenance issues whilst doing regular facility checks.
  • Maintain constant cleanliness of work areas, equipment, tools, crockery and glassware.
  • Adhere to and enforce employee compliance with health, safety and sanitation standards .
  • Facilitate and promote excellent daily communication between the restaurant and all other relevant departments within the Hotel and company in large.
  • Maintain inventory and stock levels whilst minimising waste and preventing breakages.
  • Ensure that daily briefings with detailed information on guest preferences and itineraries are done.
  • Maintain the agreed standards to promote and facilitate a good working environment within the department and maintain good working relationships with all other departments in the Hotel
  • Ensure excellent daily communication between the restaurant and the kitchen.
  • Ensure regular guests are known and cared for accordingly.
  • Implement and practise good planning with the necessary equipment to enable smooth trouble-free service.
  • Ensure all operating equipment is handled carefully avoiding abuse and minimising breakage.
  • Ensure the Restaurant/pantry and all its content are maintained in a clean state and in good repair at all times
  • Manage wages and staff costs and exercise strict control of overtime.
  • Report on financial performance, inventory and personnel

Experience and skills:

  • Minimum of 3-5 years experience in a similar position within a luxury Hotel
  • Extremely organised and detailed orientated
  • Excellent people management skills
  • Previous experience and an in-depth knowledge of all processes relating to Food & Beverage
  • Good organisational and time management skills
  • H&S experience and certification advantageous

Inherent Requirements:

  • Matric Certificate
  • Valid driver’s license
  • Diploma in Catering / Hospitality Management advantageous
  • Full Covid-19 Vaccination mandatory

  • Restaurant Manager

    3 weeks ago


    Franschhoek, South Africa HotelJobs.co.za Full time

    Restaurant manager required by an upmarket restaurant in Franschhoek Casual, upmarket restaurant situated on the Franschhoek main road, is looking for an experienced restaurant manager to assist in developing and maintaining an exceptional level of service that is customer focused and has a good understanding of basic restaurant business challenges. This...

  • Restaurant Manager

    3 months ago


    Franschhoek, South Africa Seasoned recruitment Full time

    A Restaurant Manager, is responsible for overseeing the daily operations of a restaurant. Their duties include hiring and training restaurant staff following company policies, speaking with diners to address concerns or solve problems and creating work schedules for restaurant staff. Restaurant managers will take responsibility for the following duties on a...

  • Restaurant Manager

    4 months ago


    Franschhoek, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Restaurant Manager** **Upmarket Restaurant - Franschhoek** **Requirements**: - A relevant tertiary qualification in either Management or Hospitality. (Beneficial) - At least 4 years Hospitality experience in a Supervisory role. (Essential) - Previous experience as a Restaurant Manager, Restaurant Duty Manager or...

  • Restaurant Manager

    3 months ago


    Franschhoek, South Africa Franschhoek Based Business Full time

    **Location: Franschhoek** Are you a passionate and experienced professional in the hospitality industry? Do you have a knack for creating exceptional dining experiences? We are seeking an energetic and motivated individual to join our team as a Restaurant Manager. **Responsibilities**: - Oversee the daily operations of the restaurant, including the...

  • Restaurant Manager

    3 months ago


    Franschhoek, South Africa JSM Business Services Full time

    Our client, a beautiful lifestyle estate, just outside Franschoek, requires the services of a passionate restaurant manager. Minimum requirements - At least 3 years’ experience as restaurant manager - Grade 12 is essential - Relevant qualification - Afrikaans and English speaking - Must be available to work weekends/evenings as well as public holidays...


  • Franschhoek, South Africa HotelJobs.co.za Full time

    We are looking for a highly motivated and experienced Restaurant Manager to join our team at Monneaux Restaurant in Franschhoek. As the Restaurant Manager you will be responsible for overseeing all aspects of our Food & Beverage offerings and operations, ensuring exceptional guest experiences, managing the Restaurant team hands-on and maintaining the...

  • Restaurant Manager

    3 months ago


    Franschhoek, South Africa JSM Business Services Full time

    Minimum requirements - At least 3 years’ experience as restaurant manager - Grade 12 is essential - Relevant qualification - Afrikaans and English speaking - Must be available to work weekends/evenings as well as public holidays (hospitality hours) - Own transport - Client services experience is essential - Able to work under pressure Ability to...

  • Restaurant Manager

    3 months ago


    Franschhoek, South Africa Leeu Collection South Africa (Pty) Ltd. Full time

    Main Objective To manage the Main Restaurant and Room Service, together with the Hotel Manager and be responsible for maintaining all standards, policies and procedures relating to the restaurant and the room service, with a strong emphasis on staff training and development, guest satisfaction, product quality and profitability. Duties & Responsibilities -...

  • Waitron

    5 months ago


    Franschhoek, South Africa Eleven Restaurant Full time

    Waitrons needed by an upmarket restaurant group in the Cape Winelands Busy winelands restaurant is looking for enthusiastic individuals to help deliver an exceptional level of service that is customer focused. The restaurant forms part of an exclusive group of restaurants in Franschhoek This is an ideal position for a young energetic individual who is a...


  • Franschhoek, South Africa HotelJobs.co.za Full time

    We are looking for a highly motivated and experienced Restaurant Manager to join our team. As the Restaurant Manager you will be responsible for overseeing all aspects of our Food & Beverage offerings and operations, ensuring exceptional guest experiences, managing the Restaurant team hands-on and maintaining the highest standards of service, quality and...


  • Franschhoek, South Africa HotelJobs.co.za Full time

    We are looking for a highly motivated and experienced Restaurant Manager to join our team. As the Restaurant Manager you will be responsible for overseeing all aspects of our Food & Beverage offerings and operations, ensuring exceptional guest experiences, managing the Restaurant team hands-on and maintaining the highest standards of service, quality and...


  • Franschhoek, Western Cape, South Africa IGrow Wealth Investments Full time

    Job Summary:The Restaurant Operations Manager is responsible for ensuring the smooth operation of the restaurant by supervising the staff, maintaining high-quality customer service, and adhering to cleanliness and food safety standards. This role requires strong leadership skills, attention to detail, and a focus on delivering exceptional dining...


  • Franschhoek, South Africa Seasoned recruitment Full time

    Small Busy Restaurant based in Franschoek is looking for a Junior Manager to join the Team. Requirements: - English and Afrikaans is a must - Minimum 3-5years Restaurant Experience - Knowledge of Food and Alcohol - Good Track record and contactable references - POS Experience - Hospitality hours, weekends and Public holidays - Own reliable transport...

  • Restaurant Manager

    3 months ago


    Franschhoek, South Africa Solved. Full time

    Area: paarl/franschhoek - Term: starting contract 12 months - Experience: neg - Salary: neg - Closing Date: neg - Starting Date: asap - Reference Code: slvd-23-50 restaurant administration tasks will need to be managed together with recruiting, training and staff motivation. starting contract of 12 months, with a view to extend indefinitely

  • Restaurant Manager

    4 months ago


    Franschhoek, South Africa HotelJobs.co.za Full time

    High end 5* property just outside of Franschhoek is looking for an experienced Restaurant Manager to efficient and effectively run the restaurant, ensuring the highest service standards are maintained in all aspects of the operation with maximum guest satisfaction. - Guest satisfaction in all aspects of food & beverage service. - Liaising and hosting of...


  • Franschhoek, South Africa The Grand Franschhoek Full time

    Life & Brand Portfolio seeks an experienced General Manager to run our restaurant, The Grand in Franschoek. This is an exciting opportunity to join us in launching this new venue. The General Manager will be responsible for the management and overall responsibility of the restaurant. Supervision, performance management and effective delegation to various...


  • Franschhoek, South Africa Vicky Claassen Full time

    **Job Title**: Senior Restaurant Manager **Job Overview**: As a Senior Restaurant Manager, you will be responsible for the overall management and performance of the restaurant. This includes overseeing staff, ensuring excellent customer service, managing financial aspects, and maintaining a high standard of food quality and safety. **Responsibilities**: -...


  • Franschhoek, South Africa IGrow Wealth Investments Full time

    **Job Summary**: The Restaurant Supervisor is responsible for assisting in the smooth operation of the restaurant by supervising the staff, ensuring high-quality customer service, maintaining cleanliness and food safety standard, The role requires strong leadership skills, attention to detail, and a focus on delivering excellent dining experiences. **Key...


  • Franschhoek, South Africa Zeminwe Full time

    a Wine Farm in Franschhoek region is seeking a dedicated and skilled professional to fill the role of Restaurant & Tasting Room Manager. **Position Summary**: **Key Responsibilities**: Efficiently manage all aspects of the tasting room and restaurant, including personnel coordination. Drive sales and handle administrative responsibilities related to...


  • Franschhoek, South Africa HotelJobs.co.za Full time

    Casual, upmarket restaurant situated on the Franschhoek main road, is looking for an experienced restaurant manager to assist in developing and maintaining an exceptional level of service that is customer focused and has a good understanding of basic restaurant business challenges. This is an ideal position for a young energetic individual who is a...