Senior Restaurant Manager

6 months ago


Franschhoek, South Africa Vicky Claassen Full time

**Job Title**: Senior Restaurant Manager

**Job Overview**:
As a Senior Restaurant Manager, you will be responsible for the overall management and performance of the restaurant. This includes overseeing staff, ensuring excellent customer service, managing financial aspects, and maintaining a high standard of food quality and safety.

**Responsibilities**:

- **Operational Management**:

- Oversee the daily operations of the restaurant, including opening and closing procedures.
- Ensure compliance with health and safety regulations and maintain cleanliness standards.
- Monitor inventory levels and coordinate with suppliers to ensure timely restocking of supplies.
- **Staff Management**:

- Recruit, train, and supervise restaurant staff.
- Schedule and manage employee shifts, ensuring adequate staffing levels.
- Conduct performance reviews and provide constructive feedback.
- Address any employee issues or conflicts.
- **Customer Service**:

- Maintain a high level of customer satisfaction by ensuring prompt and courteous service.
- Handle customer complaints and resolve issues in a professional manner.
- Implement strategies to enhance the overall dining experience.
- **Financial Management**:

- Develop and manage budgets, including cost control measures.
- Monitor financial transactions, such as sales, expenses, and payroll.
- Implement pricing strategies to maximize revenue.
- **Menu Planning and Quality Control**:

- Collaborate with chefs to plan and update menus based on customer preferences and market trends.
- Ensure consistent food quality and presentation.
- Monitor and maintain food safety standards.
- **Marketing and Promotions**:

- Develop and implement marketing strategies to attract and retain customers.
- Plan and execute promotions, events, and loyalty programs.
- **Reporting**:

- Generate regular reports on key performance indicators (KPIs) and financial metrics.
- Provide updates to upper management on the restaurant's performance.

**Qualifications**:

- Proven experience as a Restaurant Manager or similar role.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Knowledge of restaurant management software and point-of-sale (POS) systems.
- Understanding of financial principles and budget management.
- Familiarity with health and safety regulations and food handling best practices.
- Ability to work in a fast-paced environment and make quick decisions.

Pay: R20 000,00 per month

Application Question(s):

- What is your notice period?
- What is your current salary?
- Where are your currently located?
- Ensure to add a profile picture and any supporting documents (referral letters, diplomas, certificates etc)

**Language**:

- Afrikaans (required)

Ability to Relocate:

- Franschhoek, Western Cape: Relocate before starting work (required)



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