Client Support Centre Agent
2 weeks ago
Description of Duties
Accurately and efficiently process and attend to day-to-day queries from all Agents (BA, TEDIs and Field agents) Attend to day-to-day queries in the field Assisting with knowledge gaps Proactive follow ups on escalations Ensure high quality service Administrative duties to ensure record keeping of escalations and related. Keep close communication with other external and internal support teams in the regions to ensure accuracy and efficiency of life cycle. Plan a course of action to recover outstanding banking. Negotiate payment plans with Agents. Report weekly on all escalations received and outcomes
**Qualifications**:
Salary
R10000
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