Human Resources Generalist
2 weeks ago
Job Details:
The HR Generalist is responsible for developing and executing personnel procedures and policies, providing guidance and interpretation for business operations. Participates in the development of HR objectives and systems, including metrics, queries, and standard reports for ongoing company requirements.
Role details:
- Reviewing and the implementation of Policies and Procedures
- Remains updated on changes to Legislation, Regulation, Codes of Good practice and policies
- Reviewing, amending, updating and drafting roles and responsibilities
- Improves employee relations
- Provide an effective and dedicated HR advisory service to managers in regard to IR / HR related queries
- Investigates and resolves employee complaints / grievances.
- Chairs disciplinary enquiries
- Compilation of accurate monthly reports (HR and Payroll)
- Compilation and maintenance of registers
- CCMA Representation
- Entering of data into HR information systems
- Performance management
- Induction / orientation of new employees
- Reviewing, amending, updating and issuing of contracts timeously
- HR administration
- Contributes to team effort by accomplishing related results as needed
**Requirements**:
**EDUCATION AND QUALIFICATIONS**
Essential
- Degree in Human Resources or 5 years HRG experience in a BPO environmen
- Previous experience working in a contact centre environment
**SKILLS, KNOWLEDGE AND CAPABILITY**
Essential
- Excellent communication skills, interpersonal skills, ethics, and cultural awareness
- Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies
- Able to manage and resolve conflict situations
- Friendly and accommodating demeanour
- Strong ethics and reliability
- Analytical and proactive nature
- Attention to detail
- Highly organized
Preferred
- Solutions orientated
- Endless enthusiasm with determination to overachieve on set targets
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