Customer Service Representative

2 weeks ago

East London, South Africa Doves Funeral Services Full time

We currently have a vacancy for a**:Customer Service Representative **based at the **Doves East London, Eastern Cape.**

**Starting Salary**: Market related

**Key Performance Areas**:
**RECEPTIONIST DUTIES**
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
- Directs visitors by maintaining employee and department directories; giving instructions.
- Maintains security by following procedures; monitoring logbook.
- Maintains telecommunication system by following manufacturer's instructions for office phone and console operation.
- Request Money for the Hub /Parking Doctors fees, consulate fees etc, compile Fno: of the HUB’s to balance Cash requests.
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Ensure that branches provide excellent funeral services by managing branch complaints and complements report.

**FUNERAL ADMINISTRATION**
- Receive First Call telephonically and transfer it to the Administration Controller.
- Assist walk-in clients that requests a removal to complete an information sheet and refer the client to the Administration Controller
- Book funeral venues as requested by the Funeral Arranging Officer
- Book the Minister as requested by the Funeral arranging Officer
- Log onto the DovesNet system to check stock availability, book the item on the system.
- Invoicing on DovesNet to other undertakers /removals
- Book a gravesite or crematorium on request from the Funeral Arranger.

**POLICY ADMINISTRATION**
- Receive premiums and process according to company policy.
- Manage and control of cash receipt books and daily banking of cash.
- Investigation of incorrect policy numbers on suspense list - Follow up with client on arrear policies.
- Accurate data capturing of policies on PolicyNet.
- Compile the Hub’s policy Figures for Area Manager on a weekly basis

**Minimum Requirements**

1. Grade 12/Matric Certificate

2. 1 Year Receptionist / Secretary experience

3. Proficient in all MS Office packages

4. Customer care Experience

5. Financial services experience

**Competencies required**:

- Customer Orientation
- Problem solving
- Is Resilient and Driven to Achieve Results
- Take Initiative and Execute
- Take Responsibility and be Accountable

**Job Type**: Permanent

**Education**:

- High School (matric) (required)

**Experience**:

- Customer service: 1 year (required)

Application Deadline: 2024/02/23

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