Customer Service Agent

2 weeks ago


East London, Eastern Cape, South Africa FlySafair Full time
Eastern Cape, East London
- (Market related)

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our base

RESPONSIBILITIES:

  • Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;
  • Manage flight delays and or cancellations;
  • Handle and safeguard of confidential information.

REQUIREMENTS:

  • Grade 12;
  • Airport experience and ticket sales within an aviation concern;
  • Excellent written and verbal command of the
  • English language including proper phone etiquette;
  • Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
  • No criminal or credit record;
  • Able and willing to work on weekends, public
- holidays and flexible hours and shifts as required;

  • Own transport would be an advantage.

PERSONAL ATTRIBUTES:

  • Punctual;
  • Excellent understanding of delivering great customer service;
  • High degree of patience and assertiveness;
  • Conflict resolution skills;
  • Trustworthy, professional and reliable, including dealing with confidential information;
  • Immaculate time keeping;
  • The ability to work well under pressure;
  • Practice good time management and willingness to work longer than normal hours including additional shifts,
  • Remains focused in order to handle objections;
  • Customer focused and service orientated.

APPLICATION GUIDELINE:

  • FlySafair reserves the right
  • Not to proceed with this vacancy


Reference number
  • JHB000750
Preference will be given to members of under-represented designated groups.

  • For more information please contact:
  • Nomsa Qobose


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