Internal Accounts Manager

4 weeks ago

Midrand, South Africa Rectron Full time

The role of the Internal Account Manager - Evar is to ensure that the sales process is managed from the initial enquiry through to delivery. You are responsible for ensuring that all quotes are done timeously, orders processed, all queries dealt with and resolved with feedback to the partner. You will be required to manage the team pipeline daily with regular updates given to stakeholders.

Internal Account Managers are responsible for communication specials, launches and events to the partners base and ensuring exposure of all our brands to the right partners. The Internal Account Manager - Evar will manage Rectron’s strategic partner base, the job requires that you form a strong partnership with an External Account Manager to drive key strategies and meet Rectron’s overachieving targets.

**Outputs and Responsibilities**

**Customer Base**
Managing the assigned customer base, building strong relationships and driving key product lines
Assisting with ALL customer enquiries when needed
Contact details to be updated on Customer Base and on ERP system
Managing the credit limit available and cover where needed.
Ensure that accounts are current and queries resolved
Signing up new customers that meet the criteria
Daily pipeline management

**Sales and Pipeline Management**
Accurately process purchase orders on Rectron’s ERP system. Read customer requests carefully, ensuring that quotes are done quickly and accurately
Ensure month on month growth in partner base across all brands
Keep client updated on order status
Ensure that components processed are correct and compatible
Ensure that the team pipeline is accurately up to date and maintain pipeline coverage in order to achieve monthly sales targets
Work with the Rectron Product Management team to identify opportunities for growth across all Rectron brands

**Query Management**
Should there be any queries on orders by partners, ensure that queries are raised with the correct department as quickly as possible and then providing all stakeholders with the necessary feedback

**Knowledge**
Maintain a good level of knowledge across all Rectron product and solution offerings
Online training must be up to date and completed when required
Attending scheduled internal and external training sessions when needed (after 17:00 or weekends if needed)
Share knowledge within the team using internal tools

**Communications**
Communicate in a clear and professional manner both internally and externally
Ensure that all quotes are responded to within the Rectron SLA time frame
Proactively communicate status updates to resellers, especially in times where there might be a delay in operations
Clear communications with internal stakeholders (Product Managers, Warehouse, Admin etc.)
Proactively keep your Sales Manager up to date with regards to your pipeline

**Core Competencies**

**Computer literacy and PC skills**
Ability to effectively navigate and use a Windows based PC
Microsoft Excel: Basic knowledge to complete dealer base template and other spreadsheets which may be required
Microsoft Teams: Sending/receiving messages, joining conference calls, setting up meetings
Ability to effectively use Microsoft Office 365 - Excel, Word, Outlook, SharePoint
Must be able to do internet research if necessary

Effective Communication
Communicate politely and effectively across internal and external stakeholders
Getting back to stakeholders timeously
Manage expectations with stakeholders
Work in a team
Collaborate across internal and external stakeholders

**Organisation**
Manage time
Prioritising of tasks
Planning and organising
Learn independently
Work under pressure

**Problem Solving**
Listening and effectively analyse and solve problems
Proactively find solutions to problems using all available resources
Know when to ask for help from internal resources and leadership

**Negotiating**
Preparation and planning skills
Ability to think clearly and rapidly under pressure and uncertainty
Ability to persuade others

**Customer Management**
Ensure dealer base is updated correctly and any customer changes
Customer breadth
Accurate and timeous order processing - all orders must be processed on the same day as they are received

**Training**
Maintain expert level on product knowledge
Brand Training requirements must be kept up to date
Attendance of training sessions - online and in person
Self-learning

**Relationships**
Internal - Product Managers, Sales, Leadership team
External - Partners, Vendors

**Education/Qualification, Skills and Experience**

**Education/Qualification**
Minimum: Matric or higher education preferably Sales/IT qualification

**Experience (experience required for the job)**
At least 2 years’ experience in an IT sales environment
Relevant brand knowledge and excellent communication engagement.
Business acumen refers to a high level of alertness to the business landscape
Strong customer relationships
Self-motivated and driven to go beyond the sales targets given

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